Role: Resource Planning Analyst
Location: East Grinstead (hybrid working 2 days per week in the office)
Hours: Mon-Fri
Salary: Up to £32,500 DOE + bonus + benefits
This is a great opportunity for an experienced Resource Planning Analyst to join my client on a permanent basis. This role reports into the Head of Planning looking at data, plans and forecasting based in East Grinstead in their WFM team.
Your role is to support the budget build and control through data-driven insights and analytical techniques to generate accurate forecasts and provide valuable insights into past and future trends.
By analysing historical data, market trends, and other relevant factors, you contribute to strategic decision-making processes using calabrio.
Are you an organised Resource Planning Analyst from a contact centre background?
Do you have experience in WFM planning and forecasting?
Do you have experienced in creation and delivery of plans?
Role details for the Resource Planning Analyst:
Proven contact centre workforce planning/management experience
Experience with real-time
Strong ability to analyse data and forecast call volumes
Solid Excel skills (reporting, data analysis, handling multiple data sources)
Ability to plan and schedule resources across channels effectively
Experience producing and maintaining performance reports and insights
Confident stakeholder communication at all levels
High attention to detail and accuracy under pressure
Comfortable working with WFM/telephony/IVR systemsSystems used by the Resouce Planning Analyst are Calabrio and ElasticCX.
Channels:
Inbound
Outbound
Social Media
Emails
Webchat Please follow the link to apply for this Resource Planning Analyst role based in East Grinstead.
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