Job Description
Are you the kind of person who thrives in a fast-paced environment, but brings order to it?
Our client, a fast-moving and tech-focused MSP, is on the hunt for an IT Support Coordinator, who actively leads the team and streamlines their operations.
This role is ideal for someone with a background in IT or tech support who understands how service desks really run and knows how to keep everything (and everyone) on track.
But here's the twist: we're not just looking for a scheduler. We're looking for someone who understands the tech behind the tickets, especially when it comes to servers and infrastructure.
What You'll Be Doing:
* Be the frontline traffic controller for all incoming IT service requests, from routine support tickets to urgent escalations.
* Prioritise and assign tasks with precision, ensuring technicians are focused and customers are informed.
* Monitor workflow across the board, jumping in to rebalance workloads and timelines as needed.
* Use your working knowledge of servers and IT systems to properly scope tasks, spot gaps and understand technical urgency.
* Communicate clearly with both technicians and end-users, translating tech talk into actionable updates.
* Keep documentation, processes and SLAs clean, current and client ready.
* Be the central support of the service desk, a calm and steady force in a busy MSP environment.
What You'll Bring:
* Experience in an MSP, IT support, or technical coordination role.
* Familiarity with server environments (Windows Server, virtualisation, backups, patching, etc.), you don't need to be a technician, but you do need to know what matters.
* A keen eye for priorities, dependencies, and deadlines.
* The confidence to juggle fast-moving parts while keeping people aligned and customers happy.
* Clear, customer-first communication skills across emails, platforms, or calls.
* A knack for staying calm under pressure and thriving in a team that moves fast.
What's In It for You?
* Up to £45k dependent on experience + performance-based bonus.
* Tools, mentorship, and real-world projects to grow your skillset fast.
* A culture that values clarity, ownership and forward-thinking.
* Regular team events and a close-knit team that knows how to have fun.
* The chance to step into the engine room of an MSP and make it run smoother, smarter and faster.
Refer a friend and earn a retail voucher worth up to £500!
Unfortunately, due to high numbers of applications, we are only able to respond to shortlisted applicants. If you have not heard from us within 5 days, please assume that you have not been shortlisted on this occasion.
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Lloyd Recruitment Services are acting as a recruitment agency in relation to this vacancy and are an equal opportunities employer.ME14903