Company Description
We're Hiring: Monitoring Operator
Location: Waterlooville, PO7 7AJ
Pay: £27,518.40 per annum
Hours: 42 hours per week: 4 days on, 4 days off, 4 nights on, 4 nights off - 7am-7pm/7pm-7am
From day one, you'll gain access to outstanding Learning and Development opportunities, Mentorship, and a whole load of benefits from big brand discounts to give back schemes
Grade: Direct
See a Different World. Where potential is seen and progress is nurtured.
As a Monitoring Operator at Securitas, you'll do more than protect what's important—you'll empower people to thrive. Your presence will make others feel safe, welcome, and supported.
Whether you're patrolling key areas, managing gatehouse duties, or being the friendly face clients rely on, as a Monitoring Operator you'll be an essential part of something bigger. Working on behalf of one of the world's leading aerospace and defence organisations, every shift is a new chance to learn, grow, and make a difference.
This isn't just another job. It's your opportunity to step into a role as a Monitoring Operator where your potential is recognised, your contribution is valued, and your progress is supported every step of the way.
Job Description
Responsibilities
You'll play a vital part in keeping people, property, and information safe. That includes:
* Effectively process alarm activations across a variety of platforms in accordance with customer-defined specifications ensuring a duty of care to all staff
* Manage mobile alarm call outs and provide solutions in a timely manner
* Monitor CCTV and respond to all customer requests relating to their alarm system and escalate issues accordingly. Experience within a control room is preferred but not essential
* Answer all calls promptly with a high level of customer service, giving assistance to internal and external customers, including liaising with third parties and contractors, as required
* Ensure that all systems/databases are updated in a timely and accurate manner
* Provide client reports
Please note - The responsibilities listed here aren't the full picture—but they give you a good sense of the role. If you meet the minimum requirements and believe you've got what it takes to succeed, we'd love to hear from you.
Qualifications
What we're looking for:
We're looking for someone who sees a different world—someone who values teamwork, shows initiative, and wants to grow. Ideally, you'll have:
* 1+ year of customer service experience
* Excellent customer service
* Flexibility to work days & nights
* The right to work in the UK, with a 5-year checkable history.
* Great attention to detail
* Can work well under pressure
* Strong communication skills in English—both written and spoken.
Why Join Securitas?
We have a promise to our people, a 'People Promise' where opportunity, people and purpose play a vital role in our day to day
Opportunity: We see potential in every person and situation.
People: We open our eyes to all that's good.
Purpose: We make your world a safer place.
We believe in your future, not just your past. At Securitas, you'll find a career built on trust, respect, and progress.