Customer Service Representative
Kings Hill
12-month FTC, 35 hours per week
Hybrid role after probation
£25,388 per annum
We are recruiting for a Customer Service Advisor on behalf of our well-established client based in Kings Hill.
The aim of this role is to deliver 5-star service and support to both new and existing customers. The ideal candidate will have experience in financial services or an office-based customer service environment. Candidates must be able to drive to the location, unless they reside in Kingshill.
Duties for this position include:
Respond to customer enquiries in a professional, timely manner and efficient manner in line with the client’s internal standards
Participate in active communications between the Customer Service teams
Obtain a high level of knowledge around the company’s systems, processes, and products with a view to becoming a point reference for queries and being able to identity and/or resolve issues and problems
Processing payments
Maintain and be aware of relevant internal policies and comply with these
The successful candidate will have:
Previous experience with telephone customer service
Financial services industry experience (Desirable)
Excellent time management skills
Can articulate to a high level both written and verbally
Great organisational and telephone skills are essential
Strong IT skills and be able to work professionally whilst under pressure
Great team player skills with a positive attitude
Competent in communicating with all levels of staff/team members
Positive attitude with the ambition to exceed targets
If you feel you meet the above criteria, please apply online for immediate consideration.
This role is being handled by Holly Ensoll, Executive Consultant of Business Support for Pearson Whiffin Recruitment.
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