Key Account Manager – Dukinfield
Are you looking for a new and exciting challenge, with a forward-thinking organisation within an advanced engineering sector? The Hyde Group are established industry experts and has a vacancy for a Key Account Manager working in our manufacturing facility in Dukinfield.
Responsibilities
* Customer Interfacing: Lead reviews and project status meetings with customers, translating engineering requirements into clear, actionable project milestones and resolving any issues and escalations from customers.
* Project Planning & Tracking: Utilize advanced Excel (VBA/macros preferred) to develop detailed performance spreadsheets and resource trackers.
* Orderbook Management: Ensure a high level of Delivery Schedule Adherence is achieved and sustained.
* Supply Chain Management: Use appropriate systems to manage both internal and external requirements, examples including defining production priorities, ensuring material availability and managing the external supply chain to ensure on time delivery.
* Risk & Issue Management: Proactively identify project risks and implement mitigation strategies to prevent schedule slippage.
* Contract Review: Conduct thorough reviews of purchase orders and to ensure all engineering requirements, performance milestones, and delivery schedules are realistic and achievable before work commences.
* Client Service: Deliver first‑class service to clients, communicating effectively to develop relationships, engender trust, and provide confidence in the Hyde business.
Qualifications
* Advanced Excel proficiency: Including complex formulas, power queries, pivot tables, and ideally VBA/automation skills.
* Customer Relations: Proven experience in a customer‑facing role with ability to maintain strong stakeholder relationships under pressure.
* Technical Background: Strong foundational knowledge of aerospace or defence engineering, typically gained through an advanced degree or 3‑5 years of industry experience.
* MRP Knowledge: Prior experience with MRP/ERP systems for production planning and inventory control.
* Communication: Exceptional verbal and written communication skills to report project health to both technical and non‑technical audiences.
Performance Indicators (KPIs)
* On‑time Delivery (in Full)
* Arrears
* Account growth
* Contract Review Turnaround & RFT
* Collaboration effectiveness
* Action & Risk closure
Desired Skills & Experience
* Project Management
* Communication
* Stakeholder Management
* Commercial Awareness
* Contract Management
* Risk Analysis, Risk & Opportunity Management
* Engineering background beneficial
* Industrial experience (Aero)
Individual Traits & Characteristics
* Engaging/Inspiring
* Confident manner
* Customer Focus
* Positive attitude
* Credible
* Ability to simplify & provide clarity
* Proactive approach
* Ability to Influence
Benefits
* Competitive salary
* Generous annual leave entitlement
* Exciting benefits package with access to discounts from leading retailers
* Purpose built sites with free parking
* Discounted gym membership
* Excellent career development opportunities available
* Cycling to work scheme
Diversity and Inclusion
The Hyde Group are committed to creating an inclusive environment where our employees can reach their full potential. We welcome applications from candidates from a diverse range of backgrounds, particularly groups who are currently underrepresented in our sector. All our roles require the need to obtain pre‑employment security screening checks including referencing.
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