Customer Service Agent
Our client is a leading supplier of white goods to businesses across the UK and Europe. They provide high-quality appliances and tailored solutions to retailers, property managers, and commercial clients. Their focus on customer satisfaction and operational excellence sets them apart in the industry.
Role Overview
The client is seeking a Customer Service Agent to be the first point of contact for their B2B customers. The successful candidate will play a vital role in maintaining strong client relationships by responding to enquiries, managing orders, coordinating deliveries, and providing post-sale support.
Key Responsibilities
Handle incoming calls and emails from business customers regarding orders, deliveries, product details, and service queries
Conduct outbound calls to build client relationships and share updates or promotions
Process orders and returns using the internal order management system
Liaise with logistics, sales, and technical departments to resolve customer issues
Provide product guidance and troubleshooting support for white goods
Maintain accurate records of all customer interactions and feedback
Highlight recurring issues and recommend improvements to enhance service quality
Assist account managers with client communications and regular updates
Requirements
Previous experience in a customer service role, preferably in a B2B or technical environment
Strong verbal and written communication skills
Ability to handle multiple tasks and prioritise effectively
Proficiency in CRM systems and Microsoft Office Suite
Knowledge of white goods or similar technical products is advantageous
A proactive, solution-oriented approach
What’s on Offer
Competitive salary and benefits
Opportunities for professional growth and training
A collaborative and supportive working environment
Employee discounts on products
Interested? Please Click Apply Now!
Customer Service Agent - Stoke on Trent