Position Overview
Opus People Solutions are hiring for a Council Tax Billing Officer within a Local Authority client based in Northamptonshire. The role is 37.5 hours per week, offering fully remote working, and £27.00 per day umbrella, with a contract length of 3 months+.
Responsibilities
* To be responsible for accurate and timely administration of Council Tax Billing in accordance with legislation and to maximise collection of Council Tax
* Dealing directly with customers and stakeholders over the phone, in writing as required to provide an excellent service to residents
* Maintaining an up to date knowledge of Council Tax legislation and case law to enable accurate billing and to maximise collection
* Working as a team member and to contribute ideas to assist in improving the work and customer experience
* Provide a high quality and customer focused service giving advice on Council Tax through face to face interviews, telephone, electronic channels as required and to liaise with other internal teams and external agencies as required
Qualifications
* Experience in CT billing and the MRI/Academy system is essential
* English and Maths GCSE grade C or above / Proven literacy and numeracy skills
* In depth experience of working in a Revenues environment
* Demonstrate the ability to take on board and understand complex legislation
* Demonstrable knowledge and experience of using Capita or Northgate Revenues and Benefits
* Previous experience within Local Government
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