Montcalm East
United by timeless style and peerless service, Montcalm
Collection is London’s compendium of luxury hotels. Housed in elegant Georgian
townhouses, an 18th-century brewery, heritage headquarters and a diamond-shaped
skyscraper, each hotel reveals a different chapter in the city’s story. The
hotels in the collection include a storied city-slicker, housed in the former
headquarters of the Royal Mail: Montcalm Royal London House. A property with a
bold new perspective at Montcalm East, part of Marriott’s Autograph Collection.
And a duo of mindful hotels which set a slower pace: Inhabit, Southwick Street
and Inhabit, Queen’s Gardens, both part of Design Hotels.
Montcalm East, an Autograph Collection Hotel, with
pioneering architecture and a bold approach to life, the hotel reflects the
creative spirit of its Shoreditch setting. With a prime position on City Road
in East London, where arty Shoreditch meets progressive Silicon Roundabout. Old
Street Tube station is just a few steps away.
Overview
The
Maintenance Manager is responsible for overseeing all maintenance operations
and the day-to-day work of the maintenance team within the Montcalm Marble Arch
Hotel. This includes planning, preparation, and delivery of high-quality
maintenance services, ensuring the property is maintained to the highest
standards of luxury, safety, and functionality.
Working closely with the General Manager, Projects
Team, Health & Safety Manager, Procurement, and external suppliers, the
Maintenance Manager ensures seamless guest experience and a safe working
environment for all stakeholders.
The role requires a passion for luxury, excellent
leadership skills, and the ability to inspire and motivate a diverse team. By
maintaining the property to exceptional standards, the Maintenance Manager
helps protect the hotel’s reputation and supports the delivery of unparalleled
guest experiences.
Key Responsibilites
* Oversee day-to-day maintenance operations,
including HVAC, electrical, plumbing, carpentry, and general building upkeep.
* Ensure all guest and staff maintenance requests
are resolved promptly and effectively.
* Coordinate with Front Office and Housekeeping
to resolve issues swiftly with minimal disruption.
* Uphold Montcalm’s luxury brand standards in all
maintenance activities.
* Maintain mechanical, electrical, architectural,
and decorative finishes to the highest standard.
* Develop and implement preventive maintenance
programmes.
* Lead, supervise, and motivate the maintenance
team and external contractors.
* Monitor and control departmental expenses,
labour, and contracted services.
* Maintain inventory of tools, supplies, and
spare parts.
* Conduct performance reviews and foster a
positive team culture.
* Ensure adherence to hotel policies, safety
protocols, and regulatory requirements.
* Conduct regular safety inspections, audits, and
corrective actions.
* Coordinate with external inspectors to ensure
certifications are up to date.
* Maintain detailed maintenance records and
reports.
* Implement energy efficiency initiatives and
monitor usage.
* Actively participate in emergency and crisis
response planning.
Skills & Qualifications
* Proven experience as a Maintenance Manager or
similar role within luxury hospitality.
* Strong technical knowledge of building systems
(HVAC, electrical, plumbing).
* Trade qualification required i.e. plumbing,
electrical, air conditioning or similar
* Proficiency in PMS systems (Opera or similar).
* Excellent leadership and team management
skills.
* Strong organisational and problem-solving
abilities.
* Sound financial awareness and experience in
budget management.
* High attention to detail and commitment to
maintaining luxury standards.
* Strong communication and interpersonal skills.
* Flexibility to adapt to changing business
needs.
Working Condition
* Physically demanding role; may involve lifting,
carrying, and working in varied conditions.
* On-call availability required for emergencies.
* Based on-site with
flexibility to work across different environments within the property.
Benefits
* Competitive salary.
* A supportive, empowering team environment.
* Benefits platform with various discounts.
* 28 holidays including eight bank holidays, with more holidays after two-year service.
* Cash-back health benefits, including optical, dental, chiropractor and physio services.
* Discounted gym membership.
* Access to Wellbeing platform and sessions, including EAP.
* Awards and Recognition Programme.
* Annual parties.
* Regular and ongoing training and development, including leadership workshops.
* Enjoy a paid day off to celebrate your birthday – because your special day matters!
Eligibility
Candidates must be authorised to live and work in the UK. Currently, visa sponsorship is not available for this role.
Equal Opportunity Employer
At Montcalm Collection, diversity and inclusion aren't just buzzwords. We genuinely value the unique perspectives everyone brings, regardless of gender, ethnicity, age, disability, or background. Our culture thrives on mutual respect, and we provide a workplace free from discrimination and prejudice.
Should this role resonate with your aspirations, please apply. If not shortlisted, we encourage you to explore other opportunities with us, either now or in the future.
Note: If you do not hear from us within 14 days, kindly consider your application as not shortlisted for this role.
Please note that we do not accept unsolicited CVs from agencies or headhunters. Any CVs submitted for these roles without prior agreement per role in writing from our Head of Human Resources, will be considered the property of the company and will not be subject to agency fees.