Join to apply for the Automotive Technical Specialist role at Volkswagen Group UK Ltd
A rare opportunity has arisen at Volkswagen Group UK within the One Aftersales team for an Automotive Technical Specialist to join the Technical Service Centre (TSC) workshop. You will be working on a full-time permanent basis (Monday-Friday) in Milton Keynes.
What you could be doing
* Provide our Group network (all 6 brands) with high quality technical support (hands-on) resolutions, remote support, dealer on-site visits as a result of a Technical Support Escalation, Customer Support or Brand Escalation
* Take ownership of information and guidance provided with a customer-centric approach whilst meeting Group global targets for quality and response
* Support our brands on a limited Ad-Hoc basis with technical aspects of New Vehicle launch activity, press interaction regarding technical aspects of our vehicle range and development of proactive and reactive solutions prior to and during events
* Proactively drive case resolution through remote or hands-on repair guidance during a dealer visit or if a vehicle is returned to our Technical Service Centre
* Collaborate with the Customer Service Centre, Technical Support, Brands and National Learning Centre to ensure customer satisfaction – resolution. This should include hands-on diagnosis and repair, handling of DISS cases, remote support e.g. RELS and technical dealer visits where appropriate
* Document lessons learned and address knowledge gaps to ensure preventative measures are implemented – continuous improvement to become “the ultimate workshop”
Skills & experience you can bring to the role
* Proven success in diagnosis on a range of vehicle systems with wide experience in all aspects of vehicle repairs
* Ideally a Master Technician/High Voltage Expert or someone who is developing towards this
* UK driving licence
* Excellent computer/analytical skills to troubleshoot issues
* Strong communication skills to relay information effectively at all levels
* Highly motivated self-starter able to work on own initiative with a desire to resolve a variety of technical issues at one time
What can we offer you?
Along with a competitive salary, car schemes (including cars for family members), discretionary bonus, enhanced pension contributions, healthcare cash plan, 27 days holiday plus bank holidays, 4 x life insurance & health & wellbeing support, we also offer a wide range of flexible benefits to suit you and your lifestyle.
One Aftersales combines experts from across the business into one function, focusing on different areas of our aftersales proposition. Every day is different, often requiring lots of cross-team working and collaboration, with problem solving how to deliver the best experience for our customers once they are owners of one of our vehicles. Decisions have a quick and direct impact on our proposition, and have a major impact on the success of our business; from both a reputational and financial perspective.
Seniority level: Associate
Employment type: Full-time
Job function: Other
Industries: Motor Vehicle Manufacturing
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