Location: At IOSH, we embrace hybrid working because we believe it's the key to achieving work-life balance, strategic success and fostering our collaborative culture. You’ll be required to work from our head office in Wigston, Leicester a minimum of 2 days per week. The remainder of your working hours will be undertaken from home.
The successful applicant must have the pre-existing right to both live, and to work in the UK.
About the role
The Client Support Executive sits in the Client Support Administration team, which is a close-knit team working collaboratively across the wider organisation. The Client Support Executive provides administrative support across the Commercial Development team and guides customers and colleagues through the process and requirements for application, approval, and licensing of training providers and trainers, and IOSH for Business set-up. You will also provide administrative support to the sales teams for Tailored Course Approvals, and Instructional Design agreements. You will use a variety of communication tools such as email, telephone and team’s meetings, and follow internal policies and processes accurately and efficiently. In this role you will be responsible for delivering excellent administration and customer service to both internal and external stakeholders.
Each day brings a varied and interesting workload making a very real difference to our customers so the ideal candidate will enjoy working on multiple pieces of work at a time. In this role you will take ownership of customer enquiries relating to IOSH procedures, criteria and training products, and provide first class responsive administrative support. You will also be resolving issues to support exciting projects such as the introduction of digital platforms for workbooks and certification.
We believe in investing in our employees' development with access to ongoing training and advancement opportunities, empowering you to grow both personally and professionally. Collaborate with like-minded individuals, share ideas, and contribute to a positive, supportive work environment where your efforts are valued and recognised.
If you're looking for a role that offers variety, and the chance to make a difference, then this is the opportunity for you.
What you'll bring
We are seeking candidates with previous administration and customer service experience within an office-based environment, dealing with customer queries proficiently by both telephone and email.
You will be able to work independently, prioritising and managing your own workload, whilst also showing personal resilience when working in a fast-paced environment to deliver multiple pieces of work to prompt deadlines. You will have the ability to remain calm, whilst working swiftly and efficiently to resolve problems faced by customers. You will have excellent communication skills with a professional and friendly manner and be able to build strong relationships with customers providing support and assistance.
* Customer Service experience with excellent communication skills
* Experience of working in a fast-paced environment
* Experience of time management and organisation skills with the ability to multi-task and prioritise effectively to meet deadlines.
* Knowledge of proficient use of MS Office and internal CRM systems.
What's in it for you?
We support our colleagues to bring their best selves to work, so they can deliver exceptional outcomes. We do this by offering a comprehensive benefits package, including:
* Hybrid working and flexibility to ensure a positive work-life balance
* 25 days annual leave (plus bank holidays) increasing with length of service, with the option to buy more
* Private medical insurance and healthcare cash plan covered by IOSH
* Salary sacrifice pension scheme, minimum of 3% employee contribution whilst IOSH contribute 5%
* Individual performance related pay scheme
* Up to five paid volunteering days per year
* Employee Assistance Programme to support you and your dependent's wellbeing
About us
The Institution of Occupational Safety and Health (IOSH) is the world’s Chartered body for safety and health professionals.
We understand that diversity of thought, culture, perspective, and background is essential to our vision. We believe in creating a personal environment where everyone is treated as they wish to be treated. At IOSH, you can be yourself, no matter who you are.
We are proud to be a disability confident employer, and are committed to offering an interview to disabled applicants who best meet the minimum essential criteria for the vacancy.
Find out more about how we advocate for, and support health and safety professionals worldwide to create a safer and healthier world of work by visiting www.iosh.com.
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