DTS Operations Manager
£56,481 per annum (pay award pending) - Grade 10
Leeds / Hybrid
Full time / Permanent - 37 hours per week
Closing date – 16 November at 23:55
Please note that the Combined Authority will consider requests for part-time working and/or job share.
We currently have a vacancy for a DTS Operations Manager to join our Digital & Technology Services team.
Joining the Digital and Technology ‘Live Services’ team, you will be responsible for ensuring the stability, efficiency, and security of our live systems and services across the business. We are looking for a DTS Operations Manager with strong technical expertise, strategic thinking, and people management, to drive continuous improvement and operational excellence.
You will work closely with the Cyber Security Manager, allocating System Engineer resources and assist where possible to ensure our teams work collaboratively to address issues. As DTS Operations Manager, you will play a key role in supporting digital transformation, managing vendors, and driving operational excellence in a fast-paced, collaborative environment. If you are a proactive manager with a passion for technology and a strong track record in managing secure, complex IT environments, we want to hear from you. Due to the nature of this role, it is a requirement that the successful applicant will be subject to relevant vetting checks at the appropriate level and any job offer will be conditional subject to successful vetting clearance.
Our Offer
· Work your way – From flexible and agile working options, including a generous flexi-time scheme to help you balance your personal life and career.
· Time to recharge – Enjoy 28 days of annual leave (with increases based on length of service), plus all Bank Holidays.
· Free greener travel across West Yorkshire – Cover your commute sustainably with unlimited free bus and rail travel using the MCard (Zones 1–5).
· Secure your future – Benefit from a highly competitive Local Government Pension Scheme.
· Investing in you – Take advantage of fully funded professional development, regular training, and up to 3 paid volunteering days per year.
· Grow with us – Incremental salary progression for most roles and annual cost of living increases.
· Family first – We offer enhanced parental and bereavement leave, plus other family-friendly policies to support you when it matters most.
· Your wellbeing, our priority – Access 24/7 free confidential counselling services and the Headspace app for you and up to 5 family or friends.
· Modern workspace in a prime location – Work in bright, contemporary offices just a 2-minute walk from Leeds Train Station, fully equipped with the latest tech.
The Role
Reporting into the Live Services Manager, your key responsibilities will include:
• Oversee and manage a team of System Engineers, Software Support Engineers, and Software Support Analysts to provide high quality service while adhering to strict Service Level Agreements.
• Responsible for the day-to-day engineering management of the network, hardware and cloud services.
• Develop and enforce operating policies, processes, and procedures for the team, ensuring compliance with the strict guidelines outlined in the ITIL framework.
Please review the Role Profile on our website for more information about the responsibilities.
About You
You will have the following key skills, attributes, education and experience:
• Maintain the Live Services environment in Microsoft 365, Azure and on-premises systems, as well as Live Services in other environments and Combined Authority’s remote sites.
• Thorough understanding of IT implementation methodologies to effectively manage and optimise the use of the Azure stack and associated technologies (networks, storage, security, backup).
• Proven understanding of ICT specific methodologies such as ITIL and IT Service Management (ITSM).
• Lead and inspire the team by actively listening, communicating effectively, and providing coaching and mentorship.
• Continuously measure, monitor, and report progress in relation to business metrics and tasks outlined in the business plan.
To Apply
If this sounds like your next role, please complete the application form and tell us within the supporting statement why you would be a great fit for our role and how
your skills, knowledge and experience align with the requirements within the Role Profile. Please visit our Advice for Candidates webpage and review the guidance on this page for support in completing your application form.
Further Information
The Combined Authority is passionate about creating an inclusive workplace that promotes and values diversity. We know through experience that different ideas, perspectives and backgrounds create a stronger and more creative work environment that delivers better outcomes. We welcome applications irrespective of people's age, disability, neuro-divergence, sex, gender identity and gender expression, race or ethnicity, religion or belief, sexual orientation, pregnancy or maternity, or other personal circumstances. We have policies and procedures in place to ensure that all applicants are treated fairly and consistently at every stage of the recruitment process, including the consideration of reasonable adjustments for people who have a disability and/or who are neuro divergent. To find out more about inclusivity at the West Yorkshire Combined Authority please visit our dedicated webpage.
Under the Disability Confident Scheme, applicants with a disability are guaranteed an interview, subject to the minimum criteria being met. Please note that whilst it is our policy to recruit at SP1 for all appointments, which is the salary stated above, each role includes career salary progression, with incremental increases applicable in most cases on an annual basis