Job Title: Director of Rare Disease PSS Strategic Operations
Location: Morristown, NJ Cambridge, MA
About the Job
Join the team transforming care for people with immune challenges, rare diseases, cancers, and neurological conditions. In Specialty Care, you’ll help deliver breakthrough treatments that bring hope to patients with some of the highest unmet needs.
The Director of Operations for Rare Disease PSS serves as a strategic operational leader responsible for driving excellence across the Rare Disease Patient Support Services (PSS) Department. This pivotal role will lead the operational implementation of our innovative go-to-market (GTM) approach, ensuring seamless execution of strategic initiatives while maintaining our patient-centric focus.
The Director will establish and optimize operational frameworks, processes, and governance structures that enable the PSS department to deliver exceptional support to patients with rare diseases. This role requires a visionary leader who can translate strategic objectives into actionable operational plans, drive cross-functional collaboration, and implement scalable solutions that enhance departmental effectiveness and efficiency.
Working closely with the Rare Disease PSS Leadership Team, the Director of Operations will provide critical operational support, data-driven insights, and strategic recommendations to inform decision-making and drive continuous improvement. This role demands exceptional project management capabilities, business acumen, and the ability to navigate complex healthcare systems while maintaining unwavering focus on improving patient outcomes.
About Sanofi:
We’re an R&D-driven, AI-powered biopharma company committed to improving people’s lives and delivering compelling growth. Our deep understanding of the immune system – and innovative pipeline – enables us to invent medicines and vaccines that treat and protect millions of people around the world. Together, we chase the miracles of science to improve people’s lives.
Main Responsibilities:
Strategic Leadership, Operations, & Performance
1. Lead operational implementation of the Rare Disease PSS Department's GTM strategy, ensuring alignment with organizational priorities and business objectives
2. Identify and execute opportunities for operational innovation, efficiency gains, and process optimization
3. Drive operational excellence by implementing best practices, continuous improvement methodologies, and scalable processes with clear milestones and success metrics
4. Lead complex, cross-functional projects with competing priorities, managing resources, timelines, and deliverables across multiple workstreams
5. Develop and track KPIs and SLAs to measure operational effectiveness, efficiency, and business impact
6. Identify and escalate operational risks, challenges, and barriers, proposing mitigation strategies and solutions
Stakeholder Management & Collaboration
7. Build and maintain strong relationships with internal stakeholders across Commercial, Medical Affairs, Market Access, Legal, Compliance, and other key functions
8. Partner with external stakeholders including healthcare providers, patient advocacy organizations, specialty pharmacies, and payers to compliantly enhance patient support services
Leadership Support & Strategic Planning
9. Provide strategic operational support to the Rare Disease PSS Leadership Team, including data analysis, insights, and recommendations
10. Develop executive-level reporting and dashboards that highlight operational performance, trends, and opportunities
11. Prepare and deliver compelling presentations for leadership reviews, strategic planning sessions, and cross-functional meetings
12. Support budget planning, resource allocation, vendor management, and capacity planning decisions
Process Optimization & Systems Management
13. Design, implement, and optimize operational processes that enhance efficiency, quality, and compliance based on performance data, stakeholder feedback, and evolving business needs
14. Evaluate and recommend technology solutions that improve operational capabilities and enable data-driven decision making
15. Lead change management initiatives to drive adoption of new processes, systems, and ways of working
Departmental Strategy & Innovation
16. Champion operational and innovation excellence across the PSS department, establishing standards and best practices
17. Contribute to departmental strategy development, including annual operational planning processes
18. Support development and implementation of launch readiness plans for new products and indications
About You
Qualifications:
Required:
19. Bachelor's Degree required; MBA or advanced degree preferred
20. 8+ years of progressive experience in pharmaceutical/biotech operations, strategy, project management, or related fields
21. 5+ years of experience leading complex, cross-functional projects in a matrix environment
22. Demonstrated expertise in project management methodologies, tools, and best practices
23. Strong understanding of pharmaceutical commercialization, patient support services, and rare disease dynamics
24. Experience developing and implementing operational strategies and frameworks
25. Exceptional organizational skills with ability to manage multiple priorities simultaneously
26. Outstanding written and oral communication skills, including executive-level presentation abilities
27. Strong analytical and problem-solving capabilities with data-driven decision-making approach
28. Proficiency in project management tools, MS Office Suite, and data visualization platforms
29. Ability to travel as required, approximately 15-20%
Preferred Qualifications:
30. PMP (Project Management Professional) certification or equivalent
31. Experience in rare disease therapeutics or specialty pharmaceutical operations
32. Background in patient services, case management, or healthcare operations
33. Salesforce CRM or similar platform experience
34. Experience with Agile, Lean, or Six Sigma methodologies
35. Change management certification or experience leading organizational transformation initiatives
36. Experience working with patient advocacy organizations and healthcare providers in rare disease
Why Choose Us?
37. Bring the miracles of science to life alongside a supportive, future-focused team.
38. Discover endless opportunities to grow your talent and drive your career, whether it’s through a promotion or lateral move, at home or internationally.
39. Enjoy a thoughtful, well-crafted rewards package that recognizes your contribution and amplifies your impact.
40. Take good care of yourself and your family, with a wide range of health and wellbeing benefits including high-quality healthcare, prevention and wellness programs and at least 14 weeks’ gender-neutral parental leave.
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
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Pursue, discover
Better is out there. Better medications, better outcomes, better science. But progress doesn’t happen without people – people from different backgrounds, in different locations, doing different roles, all united by one thing: a desire to make miracles happen. So, let’s be those people.
At Sanofi, we provide equal opportunities to all regardless of race, colour, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, ability or gender identity.
Watch our and check out our Diversity Equity and Inclusion actions at !
Sanofi Inc. and its U.S. affiliates are Equal Opportunity and Affirmative Action employers committed to a culturally inclusive and diverse workforce. All qualified applicants will receive consideration for employment without regard to race; color; creed; religion; national origin; age; ancestry; nationality; natural or protective hairstyles; marital, domestic partnership or civil union status; sex, gender, gender identity or expression; affectional or sexual orientation; disability; veteran or military status or liability for military status; domestic violence victim status; atypical cellular or blood trait; genetic information (including the refusal to submit to genetic testing) or any other characteristic protected by law.
The salary range for this position is:
$172,500.00 - $249,166.66
All compensation will be determined commensurate with demonstrated experience. Employees may be eligible to participate in Company employee benefit programs. Additional benefits information can be found through the .