Major Recruitment are currently looking for Resident Services Officer in Avondale, London
35 Hours per week - Hours 8.am - 4.00pm with 1 hour lunch
5 days in the office - no hybrid working available
3 month placement initially
Must have social housing experience
Could be travelling between sites - closest train station is Elephant & Castle
Pay rate: £23.42/ hour Paye
A DBS required before the candidates start
Required Skills and experience to be considered for the role:
Knowledge of relevant housing law and regulation, with significant experience of applying this in a social housing organisation
Experience of resolving complex enquiries from residents, elected Members, internal partners and external agencies
Excellent customer service and problem-solving skills, with an ability to resolve conflict positively
Experience of working in a performance-driven environment, including meeting KPIs and service standards
Knowledge of safeguarding principles relating to children and vulnerable adults and experience of applying these in a housing management setting
Knowledge of antisocial behaviour case management and experience of successfully resolving a range of ASB and nuisance issues
Experience of resident involvement activities and an ability to promote positive relationships with tenants and leaseholders
Experience of producing a range of written communications to a high standard, including letters, reports, statistical information and resident communications
Ability to successfully manage own time and resources to meet deadlines and achieve timely outcomes
Proven ability to work positively with colleagues and partners to ensure the best outcomes for residents
A strong appreciation of data protection and confidentiality principles and experience of applying these in practice
Ability to demonstrate appropriate sensitivity and understanding of a diverse range of resident needs
Experience of managing budgets and using purchasing processes
Ability to work flexibly across different locations using mobile technology, including safely lone workingINDLS