2ndLineITSupportTechnician Rochester Salary:£28,000£32,000(dependingonexperience) AreyoulookingtotakethenextstepinyourITsupportcareer?Doyouenjoyproblemsolvingandprovidingtechnicalsolutionsinafast-pacedenvironment?HaveyouworkedinaManagedServiceProvider(MSP)andwanttodevelopyourskillsfurther? Iftheanswerisyes,thisrolecouldbeanexcellentopportunityforyou.Wearerecruitingforan experienced2ndLineITSupportTechnician tojoinarespectedITservicesproviderbasedinRochester.Thisisafull-time,office-basedrolewithoccasionaltraveltoclientsitesacrossKentandtheSouthEast. ForthisroleyoumusthaveafulldrivinglicenseandpreviousexperienceofworkingforaManagedServiceProvider(MSP) Abouttherole Asa 2ndLineITSupportTechnician ,youwillbepartofasmallbuthighlyskilledtechnicalteamthatsupportsaround100clientsacrosscommercialandeducationsectors.Thisisavariedandhands-onrolewherenotwodaysarethesame.Youwillbeworkingwithawiderangeoftechnologies,supportingeverythingfromdesktopsandserverstonetworksandcloudservices. Thepositionisidealforsomeonewithabackgroundin MSPenvironments ,whoisconfidentworkingunderpressureandenjoystakingownershipoftechnicalissuesfromstarttofinish.Youwillbeprovidingbothremoteandon-sitesupport,ensuringclientsreceivethehighestlevelofservice. Keyresponsibilities Yourday-to-daydutiesasa2ndLineITSupportTechnicianwillinclude: Delivering1stand2ndlinetechnicalsupporttoawidevarietyofclients Installing,configuring,andtestingnewhardware,software,andnetworkcomponents Diagnosingandresolvingissuesacrosshardware,software,andnetworking Monitoringsystemperformanceandcarryingoutpreventativemaintenance Supportingprinters,cabling,andperipheralequipment Updatingandmaintainingthehelpdesksystemwithaccuratefaultlogs Liaisingwiththird-partysuppliersandexternalcontractorswhenrequired AssistinginclientprojectsandITupgradeswhereneeded Thisisarolewhereyouwillbegiventheautonomytoworkmethodicallytoresolveproblems,butalsothesupportofacollaborativetechnicalteam. Whatwearelookingfor Tosucceedinthisrole,youwillneedasolidtechnicalbackground,greatcommunicationskills,andtheabilitytomanageyourtimeeffectively. Essentialskillsandexperience: PreviousexperienceworkinginaManagedServiceProvider(MSP),ideally2years Strongknowledgeof Windowsclientandserveroperatingsystems Hands-onexperiencewith Microsoft365 andideally Azure Goodunderstandingofbothwiredandwirelessnetworking(LAN/WAN) Strongtroubleshootingskillswiththeabilitytoremaincalmunderpressure Excellentcommunicationskillswiththeabilitytobuildrelationshipswithclients Desirableextras: Microsoftcertifications(e.g.MCSA,AzureFundamentals) EducatedtoA-Levelorabove FullUKdrivinglicence(essential) AbilitytopassanenhancedDBScheck Thedetails Salary: £28,000£32,000(dependingonexperience) Hours: MondaytoFriday,8:00am4:30pm Location: Office-basedinRochester,withtraveltoclientsitesacrossKentandoccasionallyfurtherafield Whilethebusinesshasanout-of-hoursteam,theremaybeoccasionswhereyouarerequiredtoprovideemergencysupportoutsideofcorehourstominimiseclientdowntime Whyapply? ThisisanexcellentopportunityforanITprofessionalwhowantstoexpandtheirtechnicalexpertisewithinasupportiveandestablishedMSP.Youwillgainexposuretoawidevarietyoftechnologies,fromon-premiseinfrastructuretocloudsolutions,whileworkingdirectlywithend-usersacrossdifferentindustries. Ifyouarehardworking,enthusiastic,andcommittedtoprovidingexcellentITsupport,thisroleoffersbothstabilityandthechancetofurtherdevelopyourcareerinagrowingITservicesbusiness. Applynow Ifyouarean experienced2ndLineITSupportTechnicianbasedinRochester withMSPexperienceandafullUKdrivinglicence,wewouldlovetohearfromyou.ApplytodayandtakethenextstepinyourITsupportcareer.