Join Dee Set – the UK's leading provider of end-to-end retail solutions – as an Account Manager. If you're a relationship-builder, commercial thinker, and thrive in a fast-paced environment, we'd love to meet you. We're committed to your growth, offering personalised development plans, continuous learning opportunities, and clear pathways for career progression. Purpose of your role: • Build and nurture strong, long-term relationships with both new and existing customers, becoming a trusted partner in their success • Drive profitable growth by expanding existing business and identifying strategic opportunities to unlock new revenue streams. • Champion customer satisfaction, ensuring needs are not only met but exceeded through proactive service and tailored solutions. Key Objectives: • Manage and grow a portfolio of accounts with both major national retailers and their suppliers. • Provide recommendations for continuous process improvement in response to changing customer requirements. • Monitor and deliver financial KPI's including sales and profitability targets • Build deep client relationships through collaboration and trust • Lead on planning, briefing, and reporting for client activity Responsibilities of the role: • Craft and deliver insight-led strategies that resonate with customer needs and drive value. • Submit accurate, timely quotations and follow through proactively to convert opportunities into activity. • Ensure full visibility and financial accountability by tracking customer briefs from booking to invoicing using established processes. • Spot opportunities for operational improvement and actively support the implementation of more efficient ways of working. • Seek, welcome, and act on feedback to continuously improve both individual and team performance. • Provide regular reports on status of all accounts, including performance overview, upcoming workloads/projects, actions and support requirements, other opportunities • Adhere to all systems, procedures and methods in line with the Dee Set operating standards Skills/Experience Required: • Exceptional communicator with proven ability to influence, negotiate, and build consensus across diverse stakeholders • Active listener who is highly customer-focused and thrives in a consultative, collaborative account management environment • Skilled at building trust and lasting relationships, with a natural ability to connect and engage with clients at all levels. • Proactive and driven, with a strong “can-do” attitude and the resilience to deliver high-quality outcomes on time. • Commercially astute, with a deep understanding of customer needs and the ability to develop tailored, results-oriented solutions • Financially literate, confident managing budgets and delivering against performance and profitability targets. • Experience working with or within major retailers and/or a background in account management would be beneficial • Strong written, verbal, and analytical skills, with the confidence to present data, insights, and proposals to both internal and senior retail stakeholders. What's On Offer: Salary: £28,000 to £32,000 dependant on experience. 37.5 Hours a week : Monday to Friday Field Based role with the requirement of traveling to our Stoke-On-Trent Head Office and our Customers Offices in Harrogate on a weekly basis.