Overview
It’s a great time to join Screwfix. Thanks to the hard work of our team and record-breaking sales, we’re proud to be one of the fastest-growing retailers in the UK. And we want to pass that growth onto you.
Reporting to the Sales Support Manager (Head Office), the Account Sales Representative team are responsible for supporting a defined group of B2B Account Managers aligned to specific industries (. Facilities management, Hotels, Construction, Student Accommodation), in the growth of our B2B Key Account Customers.
The role compromises varied job elements, but the significant part of the role will be to proactively contact our customers to drive the success of B2B Key Accounts through targeted outbound campaigns, including lead generation and telemarketing activity.
This role may evolve to include more structured telemarketing initiatives to support customer acquisition and engagement
At Screwfix, we believe happy, fulfilled colleagues create a stronger business. That’s why we’ve built a workplace that works for you—combining flexibility, inclusivity, and sustainability with opportunities to thrive.
Work-Life Balance:
Enjoy the best of both worlds: Our hybrid working offering includes face-to-face collaboration at our welcoming Head Office and flexible hours to fit life’s priorities, whether it’s the school run or personal time.
Belonging & Growth:
From day one, you’ll feel part of a team that values your voice and supports your growth. We’re proud to champion diversity because we know unique perspectives make us stronger. Whether starting out or looking for your next step, you’ll thrive here
Sustainability That Matters:
We’re committed to creating a better future, taking bold steps to reduce carbon emissions, use sustainable packaging, and innovate for a greener world. Sustainability drives everything we do, and we’re proud to make a real impact for our planet and future generations.
Join Screwfix and discover a workplace where you can belong, grow, and help build a more sustainable future.
Responsibilities
1. Working in partnership with Account Managers, they will contribute to achieving sales performance targets by driving customer engagement and identifying growth opportunities.
2. Confidently communicate and champion the Screwfix proposition — including our product range, service model, and value-added benefits — by ensuring every customer interaction adds value, deepens engagement, and drives long-term loyalty
3. Deliver targeted call campaigns to drive sales growth, generate leads, and recover down-spend by gathering actionable insights from Key Account customer
4. Being responsible to engage and drive adoption of Screwfix with the end users through activities such as calling newly set up Key Account customers, life cycle calls, onboarding calls to provide information about our Screwfix proposition and make aware of they have any discount/rebate contract in place.
5. Using a proactive call calendar, to identify any up-and-coming opportunities for one off quotes and bulk orders and follow these through to completion.
6. Take ownership and act as resolution point for customer issues and queries of an escalated nature, using commercial judgement and seeking advice where appropriate to maintain positive professional relationships whilst considering the needs of the business.
7. Work with Trade UK our 3rd party credit provider to deliver support to our customers, including debt management, loss prevention and card administration to increase and maintain end user spend.
8. Generate and share tailored reports from our CRM system to support key account customer engagement and performance tracking.
9. Maintain accurate CRM records by managing the setup of new customers and processing leavers, ensuring key account data is current and commercial terms such as discounts and rebates are correctly applied. ·
10. Liaise and work with various stakeholders including Trade UK, B2B operations, Customer Service Centre, and Marketing.
11. Manage the shared email inbox, ensuring timely, accurate, and professional responses to customer enquiries. This includes categorising and logging messages, escalating complex issues appropriately, maintaining records, and collaborating with internal teams to deliver consistent, high-quality service.
Qualifications
12. Sales Orientated – Tenacious, positive, motivated, and target-driven.
13. Commercial Communication – Able to articulate the Screwfix proposition clearly and persuasively to a range of B2B customers.
14. Commitment to Results – Focused on achieving targets and overcoming obstacles with resilience and determination. B2B Experience – Proven background in customer sales and service within a B2B environment.
15. Relationship Building – Skilled in building rapport over the phone, using natural conversational techniques to grow customer value and end-user adoption.
16. Problem Solving – Takes ownership to deliver positive, practical solutions that benefit both the customer and the business.
17. Flexible & Adaptable – Manages own workload effectively, works independently, and adjusts to changing business needs. ·
18. Accountability – Demonstrates ownership for outcomes, with a focus on continuous improvement and learning.
19. Multi-tasking – Comfortable working in a fast-paced environment while managing multiple priorities.
20. Communication – A clear and confident communicator, both verbally and in writing.
At Screwfix, Your Wellbeing Comes First:
We’re dedicated to helping you thrive at work and at home. With a fantastic range of benefits and opportunities for self-development. We put your wellbeing at the heart of everything we do.
Your Wellbeing, Our Priority.
Health Support: Employee assistant programme, access to wellness resources such as PepTalk, discounted cash health plans and gym memberships.
Financial Wellbeing:Flexible pay, savings, and financial coaching through Wagestream, up to 14% employer pension contributions and life cover of up to 4 x salary.
Everyday Perks: 20% staff discount at Screwfix and B&Q, discounts at hundreds of retailers via Hapi app and Cycle to Work scheme.
Opportunities to Grow: We believe in self-development and creating space for you to thrive. With access to training, career growth, and support networks, we’ll help you build a brighter future.
We believe in equity for all.