Your newpany
My client, a fast-growing Emerce business based in Liverpool, is seeking a professional social media customer service advisor to join their team on a permanent basis.
Your new role
You will be joining an organisation who pride themselves on the service they provide to a worldwide customer base. Thepany is going through a period of growth and is in an exciting period of expansion.
If you have a passion for going that extra mile and have experience of providing a first-class service across multichannel, including Instagram, Facebook and TikTok, I want to hear from you.
The hours of work are being offered Monday, Tuesday and Thursday - (Office Based), Friday - and Saturday - (Home based)
Salary of £24-25,000 per annum depending on experience
Some of your duties will include but not limited to
Providing a first class service across multichannel, phone, email and social media
Updating all systems withpressive notes ensuring all details are recorded
Keeping up to date with all new products and ensuring you are providing accurate information to all clients and customers
Have the ability to build rapport with ease with all customers at all levels
Providing weekly reports as requested
Working towards and achieving weekly KPIs
What you'll need to succeed
Proven history in a customer service position with social media experience
Passion for providing a first class service
Excellentmunication skills, both written and verbal
Strong attention to detail
Ability to build lasting business relationships to encourage repeat business
Good working knowledge of Microsoft packages, including Word and Excel
Objection handling experience
What you'll get in return
Working for an exciting organisation that can offer progression opportunities
Friendly and supportive team
Hybrid working model
petitive salary
Working for a continually growing and high-performing culture