Department: Flight Operations Manager
Reports To: Flight Operations
Work Patterns: 12-month Fixed Term Contract
Job Purpose Summary:
Join us at LLA as a Flight Operations Administrator and play a vital role in supporting our airport’s sustainable growth while helping us maintain strong, positive relationships with our local communities. In this key position, you’ll provide both administrative and financial support to ensure the smooth and efficient running of the Flight Operations Team. You’ll be instrumental in helping us grow responsibly, keeping our operations aligned with community expectations and regulatory standards.
We’re looking for someone who embodies our core values — professional, friendly, ambitious, inclusive, and trusted — and who thrives in a collaborative, fast-paced environment.
Key Responsibilities and Accountabilities:
* Provide a confidential clerical, secretarial and administrative support to all of Flight Operations to meet business needs.
* Accurate and timely filing, management of the office environment, document control, Office 365 management and other administrative work for the department.
* Manage the purchase ordering system on behalf of the team in accordance with LLAOL’s purchasing guidelines. Liaising with the Accounts Team for invoicing / expense queries when required.
* Attend internal and external meetings as required and take minutes of these meetings. This includes public surgery events and Noise Insulation Scheme sub-committee meetings. Some of these may be outside of the normal working hours, for example weekday evenings.
* Oversee LLA’s Noise Insulation Scheme, including contacting property owners who are eligible for insulation and maintaining a record of property owner’s details and the works taking place.
* Prepare presentations to respond to queries relating to the Noise Insulation Scheme for both internal and external use at community/stakeholder forums supported by other members of the Flight Operations Team.
* Booking of venues, travel and entertainment tickets, hotels etc. for the team and any visitors and organising staff welfare i.e. get well hampers, birthdays cards, staff lunches etc.
* Collate, produce and where necessary design ad-hoc and routine reports and be
* accountable for their accuracy and timely delivery.
* Process annual leave applications for the team as per company policy.
* Support the logging, investigation, and responses to noise enquiries from the community
* Responsibility for the health, safety and wellbeing of yourself and colleagues in the workplace; supporting our journey to create an open and honest wellbeing culture at LLA.
* Contribute to delivering a great guest experience by performing your role with accuracy and efficiency. Recognising that every task whether guest facing or behind the scenes contributes to supporting the company’s overall LLA Way Strategy and service standards.
* Proactively and positively promote the LLA Way initiatives and projects with all employees and the wider airport community.
Qualifications Required:
The ideal candidate is expected to have some experience or knowledge of the following:
* Experience of working in a similar role
* Financial management experience - desirable but not essential
* Excellent organisational, planning and administrative skills
* Excellent IT and PC literacy with specific skills in Microsoft Office 365
* Strong interpersonal and communication skills