Join to apply for the Solicitor Team Manager role at Carpenters Group
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Join to apply for the Solicitor Team Manager role at Carpenters Group
Job Purpose
To supervise, manage, and provide technical support and guidance to the Glasgow team. This role involves overseeing the team's performance, ensuring the delivery of high-quality claims handling, and maintaining a strong focus on client outcomes. In addition to team management, you will be responsible for managing and progressing your own caseload, ensuring that all cases are handled efficiently and effectively.
Job Purpose
To supervise, manage, and provide technical support and guidance to the Glasgow team. This role involves overseeing the team's performance, ensuring the delivery of high-quality claims handling, and maintaining a strong focus on client outcomes. In addition to team management, you will be responsible for managing and progressing your own caseload, ensuring that all cases are handled efficiently and effectively.
You will also be required to assist the Head of Scottish Operations and the Operations Manager as needed, providing support and contributing to strategic initiatives. Your role will involve motivating, leading, and managing team performance to ensure that the team meets its objectives and delivers a profitable, client-focused service.
Key Responsibilities
* To provide full supervisory support and guidance on technical issues involving quantum, liability and litigation
* To provide effective people management to the team and drive the right behaviours
* To ensure that the team are achieving the right outcome for clients and optimising each client’s claim
* To ensure understanding and compliance with internal SLAs, policies and procedures
* Manage team performance in line with business and team objectives, be accountable for their financial performance and delivery against the agreed KPIs
* Conduct regular 1-2-1 meetings, and quarterly reviews for all team members and fully document them
* Ensure the team delivers an excellent level of customer service, is managing the client’s expectations and proactively progressing their claim
* Managing the risk within your team including completion of Supervisor entries and Limitation lists.
* To highlight any potential risks to senior management and the Compliance department
* To review and complete all agreed management checks, such as Directions, audits and Limitation supervisor entries and analyse daily MI
* Keep up to date with all industry changes including case law, legislation and other matters of relevance
* Liaise with Senior Management and HR regarding any staff issues
* Handle complaints in accordance with the firm’s internal Complaints Procedure
* To undertake any other tasks as deemed relevant and reasonable by the business
Experience And Knowledge
* Qualified Solicitor
* Previous experience of managing your own caseload of RTA claims
* A solid working knowledge of legislation and relevant case law
* Competent working with a case management system and good knowledge of MS Office.
* Ability to provide clear direction and take accountability for the team’s performance
Here at Carpenters group diversity and inclusion matters, it is integral to our culture and we welcome applications from everyone. We celebrate difference and believe in equal opportunities for all.
About Us
Here at Carpenters Group, we’ve been providing legal and insurance services across the UK for over 30 years.
We’ve grown from a small law firm into a 1500 people strong team made up of insurance professionals, legal experts and best in class corporate services, working across seven office locations.
We work in partnership with household name insurers to deliver a variety of fully outsourced claim solutions. We also represent individuals who need expert legal support.
As a great place to work our core values underpin how we behave. Our working environment is positive and informal, and we encourage people to work together to perform at their best.
We understand that our success as a business depends on the success of our people, which is why we invest in your training, development and social projects, helping everyone to connect and grow.
No matter what stage of your career, at Carpenters Group there is a place for you to achieve your potential.
Benefits
* Minimum 25 days’ holiday plus bank holidays
* Holiday buy and sell scheme
* Hybrid working model
* 2 x Volunteering days to support charitable initiatives
* Matched Giving - up to £250 matched for personal charity fundraising for a registered charity
* Medicash cash plan - claim back dental / physio / optical appointments
* My Medicash App - including access to rapid digital physiotherapy and skin cancer screening assessments plus fitness videos and wellbeing tools
* Discounts and cash back on travel and shopping through Medicash extras
* Life Assurance Scheme (4 x salary)
* Pension scheme
* Funded driving theory test (in relevant role)
* Active network of Wellbeing Champions - providing mental health support
* Training and development opportunities
* Funded social events to connect with your colleagues
* Dress for your day policy
Seniority level
* Seniority level
Mid-Senior level
Employment type
* Employment type
Full-time
Job function
* Job function
Other
* Industries
Legal Services
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