Public liaison officer

Job Description

MB954: Public Liaison OfficerLocation: InvernessSalary: £35,000 - £400,000 + £5,060 Car AllowanceWorking Hours: Monday to Friday, 37.5 hours per weekAdditional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAPOverview:First Military Recruitment is proudly working in partnership with a fantastic national construction business who are looking to recruit a Public Liaison Officer on a permanent basis due to growth based at either their Inverness depot.Duties and Responsibilities:

• Assist in the development and implementation of stakeholder relations plans, including databases, to support the successful delivery of projects, reviewing and updating as needed as the project progresses.
• Support the stakeholder engagement process by attending public drop-in events, community meetings and working groups.
• Produce and deliver information such as advance notice of works to local residents and businesses.
• Agree and maintain published site communications with the client and the site team i.e. noticeboards, hoarding and welfare facility branding/livery.
• Co-ordinate responses from within the project team to resolve, respond to and log all enquiries and complaints in a prompt and professional manner.
• Build and maintain effective relationships with stakeholders including the site project teams, head office staff and clients’ representatives as well as community stakeholders and the local media.
• Ensure company and client communications procedures are adhered to.
• Assist in the production of case studies and good news stories for use in bids, internal and external communications.
• Maintain a library of site photographs.
• Identify and coordinate opportunities to support community and charity initiatives in the areas close to our projects, such as school engagement, community projects and sustainability assessments.
• To agree and implement a proactive / positive stakeholder engagement programme/plan in conjunction with the client and collate / maintain / report monthly statistics in line with the contract KPI’s; in order to maximise both engagement and KPI positive scoring throughout the project.

Skills and Experience:

• Proven experience in stakeholder engagement or community relations within the construction, infrastructure, or engineering sectors.
• Extensive knowledge of community outreach, public relation strategies, and project communication.
• Strong organisational skills with the ability to coordinate multiple activities and responses efficiently.
• Excellent verbal and written communication skills tailored to diverse audiences.
• Ability to work collaboratively with internal teams and external stakeholders to achieve common goals.

MB954: Public Liaison OfficerLocation: InvernessSalary: £35,000 - £400,000 + £5,060 Car AllowanceWorking Hours: Monday to Friday, 37.5 hours per weekAdditional Company Benefits: Exceptional Career Development Opportunities, Company Car/Car Allowance (Depending on job grade), Pension matched up to 8%, 25 days annual leave – plus holiday (opportunity to buy/sell leave will be implemented from January 2026), Private medical insurance, Free 24/7 EAP