About The Role
Support the Systems that Support Student Success - Join us as IT Support Technician
East Kent Colleges Group are looking to appoint anIT Support Technicianto join theTechnology Teambased inEKCFolkestone College. You will join the front-line team and be responsible for operational support of all College IT used by the Group, across five Colleges and two business units daily.
Your main role within the team will be operational support for all College IT, providing appropriate support for staff and students using these systems on a front-line basis; improving the self-service for the Group and providing an outstanding experience for all users on all platforms.
You will report to the IT Service Desk Manager and work alongside our dynamic Technology Team, either in person or through other communication channels. If you want to join a progressive, agile team at the heart of the EKC Group, we would love to hear from you.
Alongside our priority of excellent student experience, we also focus on our employees.Here are just some of ourbenefitswhen working for the East Kent Colleges Group:
* Generous Annual Leave- 24 days FTE per annum,+ 5 days after 5 years service
* Learning and Development Opportunities- 3-4 annual paid group development days, bespoke programmes e.g. Aspiring Leaders Development Programme and strong internal progression-1 in 3 roles are filled internally
* Exclusive Discounts & Perks- Inc. restaurant, grocery, retail and holidays discounts as well as car leasing and tech purchasing schemes,on-site nursery (if based at relevant site)
* Flexible Personal Leave- Time off for your child's first day at nursery, school or college, moving homes and for interviews
* Wellbeingand Health Support- Generous sick pay, counselling services, discounted gym membership at Canterbury College
* Culture and Recognition- Being part of Community Days, an annual Staff Celebration Day, and an eco-friendly organisation dedicated to reaching net-zero by 2030
* Competitive Pension Scheme- 18% employer contribution
About You
We are seeking to appoint aknowledgeable and customer focused professionalto join ourtechnology team. You will be to work independently and carry out the duties of the post with minimal direct personal supervision and will have high level organisational skills and the ability to juggle priorities effectively.
You will have aworking knowledge of and practical experience in Windows operating systems, in addition toAndroid and Apple devices. Ideally experience to include configuration settings on both server and end user. You will also have good verbal and written communication skills and the ability to communicate in non-technical terms with staff /students experiencing difficulties operating the systems.
Previous experience dealing with supporting end users with technology issues. installing and configuring hardware/software and providing user training would be an advantage.
Ready to apply?
No need to spend time updating your CV, just click apply and complete our short application form. You can save your progress as you go, and we’ll review all applications and get back to all candidates after the closing date.
If you are interested in an informal chat about the role, or have any queries, please email us onjobs@ekcgroup.ac.uk
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