Floor Manager - London CORE RESPONSIBILITIES I. Service Leadership Oversee daily operations, assuming full responsibility in the absence of the General Manager Manage bookings, phone calls, emails, pre-orders, and walk-ins; regularly check and action voicemail Coordinate and oversee opening and closing procedures to standard Lead daily pre-service briefings, communicating menu updates, priorities, and team roles Set the tone and pace of service, ensuring energy, warmth, and consistency in guest interactions Address service issues and guest feedback with a calm, solution-oriented approach Personally engage with guests during service to ensure satisfaction and resolve any concerns Ensure smooth handovers and transitions between lunch and dinner service Maintain constant communication with the kitchen team (e.g. dish availability, ticket pace, VIPs) Monitor and adjust music, lighting, and ambience to suit guest flow and daypart Uphold allergen management protocols and guest safety standards in line with Natasha's Law Create and encourage "magic moments" for guests, surprising and delighting wherever possible II. Team Supervision & Development Oversee training and development for the FOH team, focusing on guest interaction, menu knowledge, and upselling techniques Coach, support, and mentor team members to foster a fun, performance-driven, guest-focused culture Lead by example with punctuality, professionalism, and positive attitude Monitor and address staff performance, timekeeping, and behaviour, providing feedback and flagging concerns to the GM Support onboarding and induction of new team members Encourage teamwork, accountability, and service consistency across all shifts III. Operational & Compliance Support Ensure compliance with company policies, food safety standards, and licensing conditions Monitor service quality and ensure consistent delivery across all trading periods Lead ongoing training on service, menu, and brand knowledge Oversee ordering and stock control, including weekly stock takes and supplier invoice management (Marketman) Track sales and support cost control initiatives to improve profitability Uphold attention to detail across the venue - cleanliness, setup, atmosphere, and outdoor areas Collaborate on strategies to improve efficiency, service flow, and guest engagement Identify operational inefficiencies and propose practical improvements IV. Health & Safety / Food Safety Compliance Ensure all food safety procedures follow FSA and HACCP standards Ensure full allergen compliance under Natasha's Law Complete daily opening and closing checklists including temperature logs, hygiene checks, and cleaning schedules Maintain staff hygiene standards and safe handling of food and cleaning products (COSHH compliance) Promptly report and record any incidents or hazards, ensuring documentation is maintained in line with RIDDOR Ensure all fire exits are clear and all staff understand fire safety procedures Participate in regular health & safety risk assessments and follow up on corrective actions Ensure staff complete all mandatory Health & Safety and Food Hygiene training Oversee waste management and recycling in accordance with environmental guidelines Be fully prepared for Environmental Health Officer (EHO) visits - ensuring all documentation and hygiene practices are in good standing ABOUT MIZNON Miznon Soho is a high-energy, fast-paced restaurant celebrating fresh Mediterranean street food with a London twist. Our team thrives on creativity, teamwork, and the joy of serving incredible pita and vibrant flavours in a fun, casual setting. As we continue to grow and evolve, we value flexibility and initiative - new responsibilities may arise, and collaboration across roles is key. We're looking for leaders who embody our spirit: caring, adaptable, and always ready to bring the energy that makes Miznon Soho unforgettable.