Do you thrive on delivering outstanding customer service?
Are you a natural people person?
The important stuff:
* Free health club membership (T&Cs apply)
* Discounts across The QHotels Collection
* Family & Friends discounts in hotels across The QHotels Collection
* Support with training & professional qualifications, including course fees!
* Various learning & development opportunities
* Access to an Employee Assistance Program – Hospitality Action
* Refer a friend scheme
* FREE parking
* And much more!
What will I do?
You will be the first impression a guest will have upon arriving at the hotel. Your responsibilities include greeting guests, assigning rooms, taking payments, and handling general administrative duties. Ensure all guest inquiries and complaints are dealt with in a friendly and professional manner, always ensuring guest satisfaction throughout their stay.
Is this the role for me?
* Passion for customer service
* Experience in a customer-facing role
* Conflict resolution experience
* Ability to work under pressure and multi-task
* Strong time management and organisational skills
Curious to find out more?
Norton Park Hotel, Spa & Manor House is a 4-star, 165-bedroom property located in Sutton Scotney, just outside Winchester. Our hotel features Scene restaurant and bar & lounge, a terrace, afternoon tea, private dining, and meeting & event spaces, as well as a separate Manor House. Leisure facilities include a pool, gym, steam room, sauna, and a relaxing Elemis spa.
The QHotels Collection is proud to be a Disability Confident employer and is committed to diversity, inclusion, and equal opportunities for all. If you require any reasonable adjustments during the recruitment process, please let us know so we can accommodate your needs.
We also support the UK Armed Forces and have signed the Armed Forces Covenant, achieving the Silver Award.
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