Posted: 22h ago
The role
Engineer
Location: Field Based - covering mainly sites across Wiltshire and Somerset, with additional travel required across the South of England.
Salary: £30,000
Hours: 37.5 hours per week
The Role
As an Engineer, you provide high-quality onsite technical support, contribute to infrastructure and service improvement projects, and act as the first technical escalation point for complex hardware and software issues. You maintain a professional, customer focused approach at all times, especially during challenging or high pressure situations.
Skills and Experience:
- Proven ability to deliver high-quality technical support, resolving a wide range of faults, queries, and incidents in a timely manner.
- Strong customer service focus, with the ability to communicate confidently, professionally, and effectively with customers, colleagues, and stakeholders.
- Experience managing and prioritising workloads to meet SLAs, KPIs, and deadlines in a fast-paced environment.
- Ability to take ownership of tasks and see them through to completion, working both independently and collaboratively within a team.
- Demonstrable experience delivering technical projects efficiently and to a consistently high standard.
- Strong attention to detail, with the ability to maintain accurate records, documentation, and task updates within agreed timefra...
