B&Q Chandler's Ford, England, United Kingdom
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B&Q Chandler's Ford, England, United Kingdom
Join to apply for the Digital Product Owner role at B&Q
Permanent
Up to £65,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (2 days per week in the office)
Southampton, Store Support Office
Overview
Permanent
Up to £65,000 + Pension + PMI +ShareSave+ 6.6 weeks holiday+ Hybrid Working (2 days per week in the office)
Southampton, Store Support Office
Role Purpose: A new role in the organisation, reporting to the Senior Product Manager for Web, the Product Owner for Buy will be responsible for the product detail page and checkout experience within a newly formed team. This role will drive customer-obsessed outcomes through continuous experimentation, optimising the key elements that help customers understand our products and make confident purchase decisions.
This time next year the scope will expand to include the basket and checkout experience. The Product Owner will be expected to advance the customer journey through the mid-funnel, closely monitoring metrics and steering the product to deliver a seamless and successful experience.
We believe anyone can improve their home to make life better. From our Southampton Store Support office (SSO) we equip our stores, our people, and our whole business with everything it takes to help our millions of customers create a home they’ll love. Join us as a Digital Product Owner and you’ll be a big part of this.
What's the job?
Key Accountabilities / Responsibilities
Product Vision - To set a clear vision and roadmap for product driven by a robust understand of customer needs and business objectives that a product will fulfil and clearly articulates what success looks like for a product and what outcomes it will drive.
Defining New Demand – Collaborate with B&Q teams, Kingfisher Group Product and Technology Teams, 3rd parties and product team to define outcomes for the product.
Backlog Management – Manage backlog for product ensuring priorities are clearly understand based on
technical complexity vs business and customer value and technical complexity and these assumptions can be fed into team planning
Planning - Works with teams and delivery lead on planning product releases, ensuring key stakeholders are
engaged, delivery is planned and in alignment with other business priorities and proactively manage cross-team dependencies
Delivery – Understands all business and customer requirements to define MVP and acceptance criteria.
Working with design, research and engineering to deliver high quality, high performing customer experiences which align to product vision and business goals.
Drives Performance – Agrees and tracks key metrics with stakeholders to measure output and delivery results against objectives. Closely monitors performance of the product and recommends improvements to maximise value and ensuring we get the best value out of our toolkit and resources.
Stakeholder Management – Collaborates with B&Q teams, Kingfisher Group Product and Technology Teams and 3rd parties across all key development activity, including, demand definition, quarterly planning and communicating outcomes and success
Experimentation - Leads on experimentation utilizing design thinking and iteration to drive the right outcome for customer and business. Manages all testing activity within the product to ensure clear, data driven decisions are made on the back of test results.
Agile Development Culture - Help create an agile culture within the B&Q business, particularly within business areas involved in technology projects.
Continuous Improvement - Support the identification of improvements that can be made to ways of working around B&Q and Kingfisher group in developing and deploying technology.
Innovation – Keeps a clear understand of what is happening in the market, drives innovation into the product through test and learn approach to ensure we are keeping pace and where possible exceeding customer expectations
What We Need
Required Skills & Experience:
Retail/E-commerce technology
Experience working with experimentation tooling & process
Experience in defining and understanding customer outcomes aligned to business objectives & goals.
Experience working with customer research and data to define new products and propositions for customers
Experience working in Agile including Backlog Management
Strong commercial accruement
Experience with significant stakeholder management
Strong communication skills both written and verbal
Able to work with ambiguity and challenge
Training or certification in Agile methodology (preferable)
What's in it for me?
As part of a great team, you’ll be valued for who you are.We’re committed to making B&Q more diverse and representative of the communities we serve, where everyone can feel they belong and have equal opportunities. You will have access to a range of networks that represent our colleagues and allies and help us to continue to put diversity and inclusion at the heart of our business.
We also recognise that wellness means different things to different people, and we want to help colleagues be at their best and feel well by offering a range of benefits to help you. As well as a competitive salary, our benefits package includes an award-winning pension scheme, bonus, ShareSave options, 6.6 weeks holiday, payroll giving, an Employee Assistance Programme, shopping discounts, colleague wellbeing benefits and lots more!
So we can support you during the application or interview process, please contact recruitment@b-and-q.co.uk for any recruitment adjustments.
Seniority level Seniority level Mid-Senior level
Employment type Employment type Full-time
Job function Job function Product Management and Marketing
Industries Retail
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