Service delivery
* Provide assistance to a person returning from hospital or medical facility and those identified by local health professionals as being at risk of a further decline in health or without a support mechanism.
* Provide on‑going assessment of service users’ needs, and work with them to develop a support plan which meets these needs, providing appropriate support to achieve positive outcomes.
* Recording and reporting of activities undertaken and highlighting any changes in a service user’s condition and ensure that appropriate actions are taken if a service user’s health deteriorates.
* Liaising with health, housing and other professionals to ensure that the needs of the service user are consistently met.
* To ensure a safe living environment for service users through carrying out risk assessments and providing information/advice whilst respecting their individual dignity, choice and rights.
* To carry out follow‑up welfare checks and visits as required and assist service users with their activities to re‑enable their daily living skills for up to the maximum support period.
* Provide practical and emotional support such as mobility aids loans, transport, companionship, assistance with shopping, helping access to groups and activities.
* Signpost to further support available; liaising with Community Connectors, external organisations, partners and voluntary and community sector colleagues.
* To assist service users with aspects of their personal care needs and domestic tasks.
* To enable service users to reach their goals through the Red Cross Top Three Goals process.
* To liaise with care managers, colleagues and other professionals as appropriate.
* To contribute to the assessment and review process for service users, ensuring the service users involvement.
Quality and performance
* To comply with service specific policies and processes including those on lone working, manual handling and infection control.
* To ensure that the highest standards are delivered which comply with Care Quality Commission (CQC) requirements and the BRC Quality Standards Framework for regulated roles.
* In regulated services, must register with relevant national care body in line with legislation requirements.
* To ensure service users’ health and wellbeing is preserved and safeguarding policies and procedures are always followed.
* To work within a safe services culture of proactive engagement and shared learning when considering safeguarding and protecting people from harm.
* Work with colleagues to ensure that health and safety legislation and risk assessments are understood and implemented, and that staff and volunteer safety is secured.
Team Member
* Actively participates in all team meetings.
* Supports other team members.
* Work and behaves in accordance with all BRC policies and procedures.
* Upholds the fundamental principles of the Red Cross and acts with integrity, in accordance with the Society’s values (inclusive, compassionate, courageous and dynamic).
#J-18808-Ljbffr