You will be responsible for delivering outstanding service to our diverse customer base and ensuring the profitability of the depot meets the regional expectations.
About the Role
1. MUST have I&C experience in a multi-drop logistics environment– high volume – low margin
2. Full Time / Permanent position.
What will I be doing?
3. Overall managerial responsibility of the depot ensuring it operates efficiently, meeting agreed service levels and delivering our regional strategy.
4. Create a “customer first” culture that encourages staff to give their very best while working with our team to provide the best operational solutions.
5. Through pro-active driver management ensure minimal damage/ maintenance requirements to vehicles and efficient usage of fuel
6. Responsible for reviewing our offering and putting customer retention, growth and conversion strategies into action.
*** Internal Job Title - Senior Service Delivery Manager ***
What are the requirements?
7. Background / Experience – minimum of 2 years’ experience in a managerial position of a multi-drop logistics environment– high volume – low margin business, operated in a continuous improvement environment.
8. Business understanding – strong financial/operational skills with track record of route planning / operational productivity and service level improvements.
9. Customers (external and internal) – ability to relate to managing service levels, creating positive customer experience whilst managing expectations, maximising customer loyalty and profit levels.
Who we are