Shop Supervisor
17 South St, Farnham GU9 7RP – 15 hours per week (incl weekends on rota) – £12.79 per hour plus reward and benefit scheme.
Sue Ryder is one of the largest charity retailers in the UK, operating over 400 shops across the country. Our shops generate funding for our support services, including medical, practical, bereavement and emotional care.
As a Shop Supervisor at the Farnham store, you will help inspire communities, drive sales, and manage a volunteer team to keep the shop running efficiently.
Responsibilities
* Use retail experience to drive business, push sales, and achieve targets.
* Lead a team to deliver excellent customer service to donors and customers.
* Work with the local community to generate donated stock to drive sales.
* Recruit, train, and retain a volunteer team.
* Set high standards of merchandising and housekeeping, prioritising health and safety.
* Manage stock processes to ensure the shop is well merchandised with fresh, seasonal stock.
* Act as a brand ambassador for Sue Ryder, supporting in-store campaigns and national fundraising initiatives.
* Operate the Epos system effectively.
Minimum Essential Criteria
* Customer service experience.
* Previous supervisory experience.
* Cash handling/till experience.
* Basic IT skills (emails, instant messaging, video calls).
* Organisational skills.
* Lone working experience.
Desirable Criteria
* High‑street retail, leisure or hospitality background.
* KPI and target experience.
* Charity retail experience.
* Health & safety knowledge.
* Team player.
* Key holder / opening & closing responsibilities.
* Merchandising / stock rotation experience.
Benefits
* Competitive benefits package.
* 27 days holiday rising to 33 with length of service, plus bank holidays (pro-rated for part‑time).
* Reward and benefits scheme.
* Ground floor accessibility.
Accessibility
Ground floor only.
Equity, Diversity and Inclusion
Sue Ryder recognises the value of a diverse workforce and commits to encouraging equity, diversity and inclusion, and eliminating unlawful discrimination.
We welcome applications from people from Black, Asian and Minority Ethnic communities, LGBTQ+ individuals, those from lower socio‑economic backgrounds, and those living with disabilities. As a Disability Confident Committed employer, we are proud to support the "Offer an Interview" scheme, offering interviews to all disabled applicants who best meet the minimum essential criteria.
We use inclusive recruitment practices, including sharing interview themes or questions in advance, offering remote interviews where needed, and other accessibility support.
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