About the Role
In this role you will be responsible for evaluating, improving and transforming supply chain processes across Harrods. Working closely with the Supply Chain Solutions Manager and stakeholders across procurement, planning, logistics, fulfilment and inventory, you will lead end to end process reviews, run collaborative workshops, analyse current state processes and produce high quality documentation that supports both operational teams and strategic change. You will identify process gaps, uncover root causes, develop clear documentation and support the design and implementation of improved ways of working. Through structured analysis and strong stakeholder engagement, you will ensure processes remain consistent, accurate and aligned with business needs.
Responsibilities
* Leading end to end process review sessions to analyse current state, identify gaps and validate improvement opportunities.
* Facilitating requirements gathering workshops to capture, clarify and refine business needs.
* Developing high quality documentation including BPMN compliant process maps, SOPs and workflow guides.
* Supporting solution design and implementation with accurate process insights and validated requirements.
* Identifying risks, dependencies and change impacts associated with new or updated processes.
* Ensuring process documentation remains accurate, accessible and up to date.
* Collaborating with stakeholders across the supply chain to ensure processes are well understood and consistently applied.
* Contributing to continuous improvement initiatives using data driven insights.
Qualifications
* A bachelor's degree in Supply Chain, Operations, Engineering, Business or similar.
Required Skills
* Experience of creating process models, maps and documentation using relevant tools.
* Strong analytical skills and the ability to identify root causes and improvement opportunities.
* Experience working independently while managing multiple priorities.
* Strong communication skills and confidence engaging stakeholders at all levels.
* Understanding of end to end supply chain operations.
* Knowledge of process improvement methodologies such as Lean or Six Sigma.
* Proficiency with data analysis tools or ERP systems such as SAP or Oracle.
Preferred Skills
* You will be detail oriented, intellectually curious and motivated by the opportunity to drive meaningful change.
* Your ability to build relationships, adapt quickly and think critically will help you thrive in this role.
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