Do you have a passion for providing outstanding customer service, building relationships and providing technical advice to customers and engineers? Looking for a business who offer a great working environment, excellent training and long-term development for all?
To be considered for the role, you’ll require the following essentials:
Proven experience of providing excellent customer service
Natural problem-solving abilities
Excellent communication skills both written and verbal
Previous Customer Service experience is essential
Can learn and apply technical concepts
Good working knowledge of CRMs
Within this position, you’ll also be:
Dealing with a range of engineer enquiries via telephone and email
Ensuing a high-quality service is always a key focus, providing 1st time resolution
Understanding customers situation and being able to deal with the situation effectively and in a timely manner
Ensuring that all queries are answered within a set time frame and KPIs and SLAs are adhered to and met
Additional Information:
£28,500 per annum plus Over time and bonus
Shifts between 8am and 6pm and will include 1 in 4 Saturdays
25 days holiday plus banks
Excellent Pension
Long term opportunity to develop
Health benefits
Talk Staff Recruitment is an established division of Talk Staff Group and works with companies throughout the East Midlands and UK with roles including many areas such as: Accountancy & Finance, Human Resources, Marketing, Contact Centre and Office Support.
Talk Staff Recruitment act as an Employment Agency in relation to this vacancy.
See our website for more details and jobs available -
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