The job description provides a comprehensive overview of the role, responsibilities, qualifications, and benefits. However, it can be improved for clarity and readability by organizing the content better and removing some repetitive or less relevant information. Here is a refined version:
DSD Customer Experience Executive, Nelson
Client: [Client Name]
Location: Nelson, United Kingdom
Job Category: Customer Service
EU work permit required: Yes
Job Reference: b3935a686bf4
Job Views: 11
Posted: 28.04.2025
Expiry Date: 12.06.2025
Job Description
Salary: Up to £24,000 DOE
Location: Nelson or Prudhoe
Working Hours: Monday to Friday, 8:30/9:00 - 5:00/5:30 (37.5 hours)
Responsibilities
* Support complex cases by rebuilding customer confidence through effective communication and attention to detail.
* Identify root causes of dissatisfaction, provide feedback, and suggest improvements.
* Provide knowledge support to DSD teams.
* Handle customer escalations confidently, manage objections, and take ownership for resolutions.
Nursery Customer Ownership (first 3 months)
* Perform quality checks on build, tariff, and billing.
* Conduct proactive review calls with new customers post-delivery to understand needs.
* Transition customers into wider DSD teams after nursery phase.
* Monitor for fraudulent activity and report security incidents as needed.
* Review Daisy Security Policies regularly to ensure compliance.
Qualifications
* Problem-solving skills.
* Experience in creating and managing working documents.
* Good knowledge of Daisy products and internal networks.
* Ownership and resolution of issues.
* Strong decision-making and prioritization skills.
* Ability to analyze and interpret data.
* Flexible, proactive attitude with a 'can do' approach.
Benefits
We value our employees and offer:
* 25 days holidays plus bank holidays, increasing with service up to 30 days.
* Professional development opportunities.
* Eye care vouchers and discounted Medicash membership.
* Sim deals for employees and their families.
* Discounts at over 1,200 retailers.
* Additional day off for birthdays or weddings.
#J-18808-Ljbffr