Role Overview
An exciting opportunity has arisen within the Midlands and North West Bowel Cancer Screening Programme Team based at Hospital of St Cross, Rugby for the role of Screening Administrator. The Bowel Cancer Screening Programme offers screening to men and women and invites those aged between 50 and 74. The role includes answering the national patient helpline, administrative support, laboratory support including logging of completed faecal sample tests, and supporting the printing and packing function of the Hub.
Responsibilities
1. Utilise relevant Trust and Bowel Screening Programme IT software systems efficiently, with accurate data entry, and in line with Trust guidelines. Ensure all patient data is input accurately including patient demographic updates received from feeds from the Spine.
2. Answer the subject (patient) Helpline in a professional manner, offering advice and guidance on all aspects of the screening programme in line with Departmental and National policy and guidance.
3. Deal with routine enquiries such as how to complete the test, appointment confirmation, change of appointments and opting out of screening with minimal support.
4. Maintain both manual and electronic filing systems and databases, as required by the department, ensuring all documents are accurately and appropriately stored and archived.
5. Process symptomatic FIT referral forms received to send out the kit and letter to the patient, check completed packs for accuracy against the referral form, add record to the database and produce forms using templates from these records.
6. Provide comprehensive administrative support including sorting emails to identify those with referrals to process, automatic replies for deletion and any queries for escalation to a senior staff member; data entry and checking using spreadsheets; processing of incoming/outgoing post such as undelivered mail items; sending of individual subject (patient) correspondence from template letters such as assistance to subjects who have not completed their kit correctly.
7. Act as first point of contact for complaints and deal with these in line with Trust and Departmental policy.
8. Support in the production and packing of bulk batches of subject (patient) mail such as screening invitations including operating letter insert/pack machinery.
9. Provide a supporting role in the laboratory including receipt and logging of bowel cancer screening and symptomatic faecal test kits (to BCSS and Ultra and local database). Support HCPC, under their supervision, to load trays of kits onto analysers and pull out any kits needing HCPC attention; transfer tested kits to bags for storage labelled appropriately.
10. Complete daily checks including water flushing, temperature recording and disposal of kits after specified storage period.
11. Work in accordance with the Department Quality Management System including adhering to Standard Operating Procedures and assisting with audits.
12. Assist in training new staff members including completion of competency document to record training completed.
Additional Information
Please note that sponsorship is not eligible for this post.
Closing Date
This advert closes on Thursday 30 Apr 2026.
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