Overview
As we continue to expand, we are looking for a Health Care Assistant to join our team. The role requires someone who is clinically experienced, proactive, organized, and able to take initiative. Working in a smaller team means your role will be highly valued and varied; you will have the opportunity to make a real impact, help shape the future of our nursing team, and contribute meaningfully to patient care and service development. This is an exciting opportunity for someone who thrives in a collaborative setting but is equally confident working autonomously, managing priorities, and supporting others in a leadership capacity.
This role involves delivering phlebotomy and HCA core provisions, supporting the nursing team and the practice, and working with EMIS and general practice operations.
Job responsibilities
Main duties & responsibilities
Working under the direct supervision of the Practice Nurse and strictly in accordance with specific practice guidelines and protocols, the Health Care Assistant will assist the practice clinical team in the provision and delivery of prescribed programmes of patient care. Provide general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
HCA duties & treatment room duties
* New Patient Health checks
* ECG recording
* Chaperoning duties
* To assist in the processing and management of laboratory samples requested by GPs and Nurses
* Testing urine specimens using appropriate equipment and recording as requested
* Ensuring that specimens brought in by patients or taken by doctors or nurses are ready for collection by pathology service
* Maintaining stocks of examination instruments and specimen collection materials, stocking rooms for consumables, and supporting the ordering process (checking expiry dates)
* Correctly storing instruments
* Maintaining vaccine stock levels and stock rotation as agreed with the practice nurses
* Maintaining and ordering drugs, instruments and clinical supplies
* Raising awareness of health and well-being and how it can be promoted
* Assisting with the collection and collation of data on needs related to health and well-being
* Performing other clinical tasks as trained and agreed to meet the needs of the practice
Minor operations
From time to time doctors carry out minor operations for patients (e.g., contraception implants, removing ingrown toenails, coil fittings). You will be required to assist GPs in Minor Ops: getting instruments ready and laid out on trolley, organizing dressings from stock, and clearing away used instruments.
Phlebotomy
To assist in providing phlebotomy services for the practice, as required. You will be responsible for running your own Phlebotomy Clinic in accordance with practice needs. This includes checking request forms, patient identification, equipment, drawing blood, and labeling bottles. You will take blood samples for patients requiring regular tests (e.g., for Diabetes, Hypertension, CHD, and certain medications) and perform measurements such as INR, blood pressure, height, weight, BMI, ECG, and injections under PSD guidance. NHS Health Checks and New Patient Health Checks may also be part of duties.
Assisting the nursing team, GPs, and other clinicians as requested.
Other tasks
Undertake any other additional duties appropriate to the post as requested by the Partners and Managers. Confidentiality, Health & Safety, Equality and Diversity, Personal/Professional Development, Quality, Communication, and Contribution to the Implementation of Services policies are integral to the role and daily practice.
About us
We are a small but growing practice with a strong ethos of teamwork and a supportive, family-like environment. Although smaller than some practices, we are busy, dynamic, and deeply committed to our patients and each other. Aldershot is a vibrant community with diverse backgrounds and healthcare needs, making our work challenging and rewarding as we strive to provide high-quality, compassionate care.
Person Specification
Qualifications
* GCSE A-C or equivalent
* Previous completion of the HCA Care Certificate (as detailed within GP)
Other requirements
* Occupational Health clearance
* Flexibility to work outside core office hours
Clinical knowledge and skills
* ECGs
* Venepuncture
* New patient medicals, including height, weight, blood pressure, pulse
* Chaperone procedure
* Ability to record accurate clinical notes
* Wound care/removal of sutures and staples
Skills
* Excellent communication skills (written and oral)
* Clear, polite telephone manner
* Competent in the use of Office and Outlook
* Effective time management (planning and organising)
* Ability to work as a team member and autonomously
* Good interpersonal skills
* Ability to follow clinical policy and procedure
* Polite and confident
* Flexible and cooperative
* Motivated
* Problem solver with the ability to process information accurately and effectively
* High levels of integrity and loyalty
* Sensitive and empathetic in distressing situations
* Ability to work under pressure/in stressful situations
* Able to communicate effectively and understand the needs of the patient
* Commitment to ongoing professional development
* Punctual and committed to supporting the team effort
Experience
* Experience of working with the general public
* Experience of working in a healthcare setting
* Experience of working in a primary care environment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
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