Junior ICT Technition- SEND
Milk Education are seeking a reliable and enthusiastic Junior ICT Technician to join our dedicated support team in September 2025. This role is ideal for someone with a passion for IT and a strong desire to make a positive impact in an educational environment.
About the Role:
You’ll play a key role in supporting the ICT infrastructure across the school, ensuring staff and students have the tools they need to thrive. You’ll work closely with the ICT Manager and SEN staff, helping maintain a safe, secure, and accessible digital environment for learners with varying needs.
Key Responsibilities:
1. Provide day-to-day ICT support to staff and students
2. 1 st Line ICT Support and Service Desk responsibility.
3. Accurately record all actions and resolutions within the Helpdesk system to support knowledge sharing and incident tracking.
4. Install and update software, ensuring accessibility features are enabled as needed
5. Respond promptly to helpdesk queries and provide first-line technical support
6. ICT Equipment and Asset Support
7. Support the Senior Technician with the building, configuration, and enrolment of devices using tools such as Microsoft Intune and Apple School Manager
8. Maintain accurate records of IT assets and perform regular equipment checks
9. Travel between school sites (if applicable) – driving licence essential
Person Specification:
knowledge and experience:
10. Working knowledge of desktop operating systems (e.g., Windows 10/11) and common school applications
11. Awareness of Microsoft 365 tools and basic administrative tasks
12. Introductory understanding of mobile device management (MDM) systems such as Microsoft Intune and Apple School Manager, including how devices are enrolled and assigned
13. Basic understanding of Azure Active Directory (Entra ID) concepts, including user accounts and access permissions
14. Awareness of data protection regulations (e.g., GDPR) and safeguarding responsibilities when working in a school ICT environment
Essential Criteria
15. 5 x GCSEs – Including English and Mathematics
16. Experience of working as part of a team in an IT support environment
17. Awareness of ICT issues and trends
18. Commitment to ensuring the safety and welfare of children
19. Possess a sound working knowledge of Computers and Laptops in a corporate network environment
20. Up-to-date knowledge of current ICT developments and technologies
21. Effective and excellent communication skills both in writing and verbally
As part of your role, there will be a requirement to work across all of the 3 school sites, Fazakerley, Croxteth and Speke.
Benefits to YOU:
22. Fast-registration process
23. Excellent rates of pay
24. Educator Wellbeing Guide
25. School Preparation Pack
26. FREE PSHE Lesson Plans designed by real teachers
27. 2 FREE CPD courses when you register with us
28. 24/7 access to your personal consultant
Number: 0151 519 0800
Email:
Why choose Milk Education?
Milk Education is a purpose-driven teaching supply agency, focused on putting educators first. We’re committed to finding high-quality teaching talent and supporting schools across the U.K.