Your newpany
You will be working for a large social housingpany as a tenancyEnforcement Support Officer in the Sheffield area.
Your new role
Providing advice, guidance and practical support to other staff on breaches of tenancy conditions, tenancy enforcement and related issues.
Provide training, quality assurance, development, coaching, guidance and support to colleagues within and outside the team on all aspects of tenancy enforcement‘Triage’ and assessment of cases to determine and advise on whether they should be referred in the team.
1. Manage, investigate and resolve standard - medium risk tenancy enforcement Provide information, advice and where necessary issue warnings to people responsible for causing harassment, nuisance and anti-social behaviour or for breaching their tenancy conditions.
2. Provide support (especially to those who are vulnerable), including referring to and involving appropriate services, to address underlying causes contributing to anti-social behaviour and breaches of tenancy
3. Attend and contribute to professionals/multi-agency meetings
Providingprehensive support to victims and witnesses of harassment, nuisance and anti-social behaviour:
4. Giving advice, guidance and referral to other organisations where necessary
5. Obtaining information and evidence, including taking witness statements
6. ‘Advocating’ on behalf of victims and witnesses and ensuring their voice is heard
7. Carrying out, analysing and responding to ‘harm impact assessments’
8. Demonstrating empathy and amitment to help and support people
To make accurate and appropriate records of the work carried out, including ensuring electronic/paper case files are maintained to a high standard.
Visit perpetrators, victims or witnesses in their homes and businesses, and be able to work with the most challenging and vulnerable people within ourmunities.
Adopt a professional approach at all times and deal sensitively with people who may be angry or upset
Provide enforcement guidance and support to internal and external teams such as Council Housing Neighbourhood Teams, the Police, Environmental Protection Service etc.
Maintain a sound knowledge of relevant legal and technical aspects of tenancy enforcement, anti-social behaviour,munity safety, housing management, and associated issues.
Form close and productive working partnerships with internal and external services to ensure high standards of service delivery and customer care
Assist with policy/procedure and system development
To efficiently deal with enquires and correspondence, including from customers and elected members
Represent the team, service and council in a positive and professional manner at all times, including at public meetings, in court, when liaising with elected members and partner organisations, and in all contact with customers and members of the public.
Job Purpose
•Provide specialist guidance, support, advice and training on breaches of tenancy conditions, tenancy enforcement,munity safety, and associated issues to a range of internal and external partners.• Manage, investigate and resolve low-medium risk tenancy enforcement andmunity safety issues, escalating cases to Resolution Officers where necessary. • Support victims and witnesses and improve the quality of life of people suffering the effects of nuisance and harassment. • To work in partnership with internal and external organisations to ensure a coordinated and effective response to tenancy enforcement andmunity issues.
The role is a Perm role and the salary is £32,115 - £36,124.
You will be working 37 hours a week Monday to Friday.
What you'll need to succeed
Experience of dealing with tenancy enforcement/ anti-social behaviour
issuesKnowledge of relevant legislation
UK Driving licence and car
What you'll get in return
Weekly pay