Overview
We have an exciting opportunity for a cheerful, friendly and patient focused individual to join our team of experienced and efficient Receptionist/Admin Assistants and the wider administrative and clerical team at Bolitho House, supporting the Penwith Community Mental Health Team and Dementia in Older People’s Mental Health Service.
The post holder should demonstrate a caring and sensitive approach to their work and be able to communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.
This is a full-time post working 37.5 hours per week, Monday - Friday, 8.45 a.m. – 5.15 p.m.
The post holder will be required to provide a comprehensive service as part of the administration team. The Receptionist/Admin Assistant will provide the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older Peoples Mental Health Service (DOPMH), assisting service users, their families and carers, and all other professionals, as well as providing general reception duties, taking telephone calls, and using electronic systems, with a high degree of accuracy, always ensuring efficient and effective levels of service, on a daily basis.
There will be extensive liaison with service users, GPs, clinical staff within the service and the general public, providing an excellent customer service to facilitate efficient and sensitive communication. Information received may be of a confidential or sensitive nature and will require courteous and diplomatic handling.
To view a detailed job description and person specification including the main responsibilities of this role please see supporting documents.
Reference: LNKD1_UKTJ
Responsibilities
* Provide the public face of the Integrated Community Mental Health Team (ICMHT) and Dementia in Older Peoples Mental Health Service (DOPMH), assisting service users, their families and carers, and other professionals.
* Perform general reception duties, take telephone calls, and use electronic systems with a high degree of accuracy and confidentiality.
* Communicate clearly and professionally with colleagues, patients, carers, the general public and representatives from other hospitals and organisations.
* Collaborate with the administrative team to support efficient and effective service delivery on a daily basis.
* Liaise with service users, GPs, clinical staff and the public to facilitate excellent customer service and sensitive communication.
Qualifications and Attributes
* Caring and sensitive approach to work with a focus on patient experience.
* Strong communication skills, able to interact professionally with diverse stakeholders.
* Ability to work as part of a multidisciplinary team and manage confidential/sensitive information respectfully.
* Experience in reception, administration or related clerical duties (preferred).
Employment Details
* Employment type: Contract
* Seniority level: Entry level
* Job function: Administrative
* Industries: Administrative and Support Services
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