Reporting to: Money Advice Team Leader
Salary: £24,300 - £25,578 (Depending on experience)
Hours: 36.25 per week
Term: Fixed until with possible extension, subject to funding
Location: Leigh/Wigan and across Wigan Borough
Purpose of Post : This role of a Money Adviser is to ensure that people who are experiencing money worries, are able to get the help they need, as quickly as possible. This will include referrals internally or to other organisations, and assistance with seeking and applying for grants, in addition to providing full debt advice.
We want people who are passionate about helping those most in need. You will need to demonstrate that you can engage skilfully with clients who are vulnerable and distressed, and have proven skills at taking a person centred approach and working in a busy environment.
You will be a highly motivated strong team player, with excellent interpersonal and organisational skills. You will have the ability to understand written and oral information of some complexity, have good numeracy skills sufficient to compile accurate financial statements and calculate entitlement to benefits, and have effective oral and written communication skills.
This role requires the ability to work flexibly to meet the needs of our clients. You may need to occasionally work later evenings (until 7pm) and some Saturdays.
Job purpose: To provide person-centred money advice to people experiencing financial difficulties helping them to increase their financial stability and reduce reliance on charitable support.
The post holder will:
● Deliver good quality money advice in accordance with Financial Conduct Authority (FCA) requirements, including the Consumer Duty
● Undertake income maximisation activities, including sourcing applicable grants
● Provide budgeting advice, via a range of channels to targeted groups of people experiencing financial hardship
● Act on the client's behalf where necessary
● Ensure accurate recording of performance metrics
Main duties:
● Sensitively explore the client's situation, including household and financial circumstances and details of debts
● Provide information and advice to empower clients to act on their own behalf
● Undertake activities on behalf of the client where absolutely necessary
● Identify where clients could maximise their income or minimise their expenditure, including undertaking benefit checks or identifying other sources of financial help, and assist clients to make relevant applications as required
● Explore options and implications to enable the client to make informed decisions
● Assist clients to set realistic budgets and help them to look at ways of managing their money
● Identify other advice and support needs and signpost or refer the client as required, including in to our energy project and debt casework team
● Support our research and campaigns work through case studies, data collection and client consent
● Ensure that advice, casework and other procedures are followed and recording systems maintained as required under Company, AQS, Citizens Advice, FCA and funder requirement
● Contribute to the efficient working of the team in delivering against the project delivery requirements
● Engage with team members, sharing knowledge and good practice and supporting each other to problem solve
● Encourage clients to provide feedback on the service they have received to support continuous improvement
● Demonstrate commitment in your work to the values of Citizens Advice Wigan Borough - act with Integrity, be Passionate about what you do and help us to provide the best service possible by adapting and Evolving with us.
** Full training will be provided as required **
Every local Citizens Advice is a registered charity. Different application procedures are adopted by individual local Citizens Advice. Contact the relevant one as outlined in the information about this role. You should not send an application form to National Citizens Advice.
All local Citizens Advice produce their own annual report, but you can find out more about the Citizens Advice network or download the latest national Citizens Advice annual report.
What we offer
* Flexible working
* Employers pension contribution
* 34 days paid holidays (full time equivalent), which includes public holidays
* Option to purchase additional holidays
* Full training and further development opportunities
* Hybrid working after probationary period
* Regular social events
* A supportive team environment
* A comprehensive induction programme
* Access to our Employee Assistance Programme
* Access to a reduced cost private Health Care plan
* Death in Service benefit (if enrolled in pension)
Application Information
Closing date for applications: by 8am, Monday 9th March We reserve the right to close applications sooner
Interview dates : Monday 16th and Tuesday 17th March 2026
How to apply
Visit to view the full Job description and download our Applicant Details form and Diversity Monitoring form
Send the completed forms along with your CV and a covering letter, which explains how you meet the criteria set out in the person specification section - 'Criteria Assessed via CV' to
Job Types: Full-time, Fixed term contract
Contract length: 24 months
Pay: £24,300.00-£25,578.00 per year
Benefits:
* Additional leave
* Casual dress
* Company events
* Company pension
* Flexitime
* Health & wellbeing programme
* Transport links
* Work from home
Willingness to travel:
* 25% (preferred)
Work Location: In person