Customer Service Advisor
Working Pattern: Monday to Friday, 8:00am to 5:00pm (1-hour lunch)
Are you a customer service superstar? Do you enjoy providing outstanding support to customers? If so, we have an exciting opportunity to join our client's dynamic team as a Customer Service Advisor!
Responsibilities:
* Deliver exceptional customer service by handling incoming calls, emails, and web chat with professionalism and enthusiasm.
* Assist customers with product information, order placement, and resolving inquiries or issues.
* Provide technical support and troubleshoot common issues to ensure customer satisfaction.
* Process customer orders accurately and efficiently, ensuring timely delivery.
* Collaborate with internal teams to escalate and resolve complex customer problems.
* Maintain accurate and up-to-date customer records.
* Identify opportunities for process improvements to enhance the customer experience.
Skills and Qualifications:
* Proven experience in customer service, ensuring high customer satisfaction.
* Strong written and verbal communication skills.
* Proficient in IT systems and software applications.
* Problem-solving skills and ability to resolve issues efficiently.
* Ability to work under pressure and manage time effectively.
* Positive attitude and friendly demeanor with a passion for customer service.
Why Join Us:
* Temporary to permanent contract offering stability and career growth.
* Full-time hours supporting work-life balance.
* Fast-paced environment with opportunities to make a difference.
* Ongoing training and support for skill development.
If you're seeking a rewarding customer service role within a vibrant organization, apply now and join a dedicated team committed to excellent customer experiences. Only successful candidates will be contacted. Thank you for your understanding.
We are an equal opportunity employer committed to diversity and inclusion. We support candidates of all backgrounds and abilities and are happy to provide reasonable adjustments during the recruitment process.
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