Collections Agent Wolverhampton c£28,000p.a. bonus & free, onsite parking * Are you ready to join a leading national business where your collections expertise is genuinely appreciated? * Would you like to work in a friendly, collaborative team that’s proud of its long-standing reputation for delivering exceptional service? * Looking to develop your career in a business that values people, structured processes – and your professional growth? The Company: ER Recruitment are proud to be partnering with a highly respected, national client to recruit a Collections Agent to join their head office team in Wolverhampton. With over 80 years of service excellence, our client continues to provide innovative solutions and outstanding service to a wide range of customers. This role is ideal for someone with experience in managing accounts receivable, resolving customer queries, and achieving timely payments within agreed credit terms. Role & Responsibilities of the Collections Agent: * Chasing debt via telephone, letter and email * Working to a monthly cash and aged debt target * Completion of accurate statistics and data * Cross reference of receipts and credits on the system * Cash Allocation and ensuring remittances are received from customers on their ledger. * Liaise with internal stakeholders to resolve queries in a timely manner * Issue copy invoices or any other information as required by a customer to resolve payment * Escalate to Line Manager any cash collection issues in a timely manner * Responsible for own ledger and achieving month cash and debt targets * Ensuring debt is no older than 30 days overdue against terms * Resolution of invoice queries and raising credit notes * Customer query resolution – build rapport and lasting relationships with customers. * Ensure and verify that customers are provided with clear information * Managing and interpreting analytical information, data and reports * Follow and use the company quality call protocol * Ensure accurate case notes are logged in the customer database. * Provide support to other team members when needed, and proactively contribute to achieving company targets * Ensure accurate timekeeping to maintain efficiency within the department. About You as the Collections Agent: * Previous Credit Control experience * Outstanding customer service and telephone manner * An understanding of accounting procedures * Experience of working within a target driven business * Good systems knowledge, as well as background adhering to procedures and processes * Excellent communication and organisation skills * Ability to work to deadlines and prioritise tasks * Energetic, honest, positive and self-motivated Please note by applying for this role you give consent for ER Recruitment to retain your CV for up to 24 months for the purposes of assisting you to find your next role unless you notify us otherwise. While we aim to get back to all applicants, if you do not receive a response within 7 working days then unfortunately your application has been unsuccessful on this occasion. We are here to help with your career so please send a copy of your CV to us. If you know of anyone else who is looking for their next opportunity, please feel free to refer them to us or pass on our details. We look forward to hearing from you