Emergency services are receiving increasing volumes of calls for individuals presenting with acute mental health issues in the community. A significant proportion of emergency services resource is being used to support individuals struggling with their mental health, who often present with complex issues that require further assessment and ongoing support by a mental health professional.
Based in the North West Ambulance Service (NWAS) 999 emergency operations call centre, The Mental Health Urgent Triage (MHUT) Team provides timely access to relevant all-age patient information for Greater Manchester residents across the Service Providers’ areas which shall include CAMHS, learning disabilities and older people.
For the MHUT Navigator role, four VCSE organisations have come together to deliver the MHUT VCSE service within the 999-emergency operations centre. Our aim is to combine expertise, capacity, and local insight to deliver outstanding outcomes for people and communities. Successful candidates will be part of a multi-agency team alongside NHS Mental Health Trust colleagues, Greater Manchester Police and NWAS.
We are carrying out this joint recruitment on behalf of four independent voluntary sector organisations:
* Tameside, Oldham, Glossop and Stockport Mind (TOGS Mind)
* Gaddum
* Rochdale and District Mind (RDM)
* Family Action
There are 4 roles available in total. By applying for this role, you are consenting for your application to be shortlisted by a panel member from each of the above organisations.
The Role and Department:
Job Summary
Mental Health Urgent Triage (MHUT) has been created to offer speedier and more effective mental health support to those who call 999 in search of help.
Each caller will receive a mental health assessment from the NHS trust to determine if there is need for a clinical intervention. However, as we know, not all people will meet the threshold for clinical or medical intervention, and they would therefore benefit from speedy support within their community. The VCSE navigators will sit within the team to support those people via telephone to access a community offer and onward referrals to statutory services.
As a Navigator, you will liaise with Community crisis offers to assess capacity, then support clients after they have passed through clinical assessment to access the most appropriate response.
Working Pattern
* VCSE service operational hours are 12pm-12am, 365 days per year. You will be required to work flexibly including evenings, weekends, and bank holidays.
* Both part-time and full-time positions are available.
* Due to being a Greater Manchester wide service, you will be based at Sefton House, Bolton. For training and external role requirement purposes, you must have the ability to travel across the Greater Manchester footprint.
Why be part of this project?
This is an exciting opportunity to be part of a new Greater Manchester wide project within 111 Mental Health First Response Service. The service aim is to improve the experience and outcomes for people presenting in mental health crisis by providing a safe and effective alternative to Emergency Department (ED) attendance.
Working for one of four VCSE organisations, the team will work in collaboration with the NHS. Together, we are committed to delivering high‑quality, innovative services in 111 Mental Health. Our aim is to combine expertise, capacity, and local insight to deliver outstanding outcomes for people and communities.
* We offer a dynamic, stimulating environment that embraces change and is open to new ways of working.
* We provide a real opportunity to influence meaningful change within our society and for you to contribute your expertise.
* We maintain a strong commitment to ethical standards of working within a socially inclusive environment.
* We offer ongoing training and development to all staff and volunteers, enabling you to gain continuing professional development and expertise in mental health.
* We offer a degree of flexibility around working hours, balancing work and personal commitments.
Our Values
Relationships
We listen and ask questions to understand others and to build trust.
People matter to us both inside and outside our organisation.
Potential
We encourage personal responsibility for development by discovering and realising the abilities and energies of people.
Aspiration
We support one another, clients, and communities to achieve better mental health.
Key information
* Employer: Tameside, Oldham Glossop & Stockport Mind
* Locations: Bolton
* Role Type: Permanent
* Working Hours: Full-Time
To apply for this role:
*To be considered for the role, you must send a CV and cover letter which clearly demonstrates how you meet the essential criteria listed on the Job Description and Person Specification, toapplications@togsmind.org
Please clearly state on your email the job title and reference number - 219
Please go to our website for full details of the role.
*We are a Disability Confident employer and are committed to offering opportunities to candidates with disabilities. We encourage applications from individuals with disabilities and guarantee an interview to people who meet the essential criteria for the role and have a disability as defined under the Equality Act 2010. Please state in your cover letter if you have a disability and let us know if you require any reasonable adjustments.
*Please note successful candidates will be required to complete a self-disclosure form and there is a requirement to complete a DBS check (Disclosure and Barring Service) upon being given a conditional offer. The type of DBS requested will be dependent on the nature of the role you are applying for
More about this role
* Closing Date: Sunday 7th June 2026 at 12:00pm
* Anticipated Interviews Week Commencing: Monday, June 15, 2026 - 12:00
* Anticipated Interview Date: Wednesday, June 17, 2026 - 13:00
* Contact Name: Ella Stephens, 111 and MHUT Project Manager
* Employee Benefits: Company Pension, Enhanced Maternity & Paternity Pay, Company Sick Pay
* Flexible Working Options: Part time
* Working Pattern Details: The role does involve, night and weekend working
* Would You Consider A Job Share For The Role?: Yes
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