Reservations Supervisor
room2 Southampton
Lamington Group is a pioneering property and hospitality company based in the UK, best known for its room2 hometel brand. As a certified B-Corp, we focus on long-term value creation, place-making, and working with like-minded stakeholders to redefine sustainable hospitality and are committed to operating in a way that benefits People, Places and Planet.
Our core values are at the heart of everything we stand for. We foster a culture of welcoming new ideas, being proactive and embracing innovation, and welcome those who feel they can bring their passion and ideas to Lamington Group.
With a target pipeline of 5,000+ room keys across the UK, this is the perfect opportunity to develop your knowledge and experience as we grow into key regional cities across the UK
Purpose of the role
As a Room Maker Supervisor, you will set the standard for your room making team, inspiring them to deliver a consistently high standard of cleanliness, by leading from the front. You will be responsible for leading a team of room makers on a shift basis, regularly liaising with the hometel management to deliver guest satisfaction through room cleanliness and availability.
Key Responsibilities
People
o Play a part in the overall Employee Satisfaction with our Hometel leading and motivating your colleagues on a daily basis
o On job training and development of the room making team
o Engagement in local / community activities
o Comply with all relevant health and safety legislation
o Deliver personal and memorable guest service when interacting with guests, communicating with front desk staff as required
o Being a home maker resource
o Sharing best practice with wider room2 room making team
Places
* Completing cleaning procedures for guest rooms, public areas, and back-of-house space
* Inspecting colleagues work to ensure spotless standards and delivery of a perfect first impression every time.
* Monitor inventory of cleaning supplies and equipment, ordering replacements as needed.
* Implementing new cleaning techniques or technologies to optimize efficiency
* Coordinating with other departments such as maintenance to address repair needs
Planet
* Ensuring all products used are in line with our Company policy
* Control product usage, identifying cost-saving opportunities.
* Ensure the correct disposal of refuse
* Keep the team engaged in Team Planet initiatives
Qualities and Skills
* Train new staff on cleaning and maintenance tasks
* Monitor the quality of cleaning and ensure standards are met
* Ensure compliance with safety and hygiene standards
* Handle guest requests and concerns
* Communicate closely with the hotel manager and other departments
* Lead and motivate the on-shift home making team
* Ability to work independently and as part of a team
* Knowledge of health and safety regulations
* Experience with industrial cleaning equipment and products
* Ability to handle the physical demands of the job
* Flexibility to work various shifts
Pay range and compensation package
* Competitive salary up to £13.23ph and discretionary bonus scheme
* 1 free night stay annually at our properties, with generous employee discounts thereafter.
* Loyalty rewards and referral bonuses.
* Company sick pay scheme.
* 2 paid volunteer days per year and annual fundraisers.
* Additional annual leave with length of service.
* Cycle to work scheme and use of gym facilities in our hotels.
* Access to activity workshops and an Employee Assistance Programme.
* Regular social activities.
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