Job Description
As our next Front Office Team Member, you will:
* Take care of guests from their arrival through to their departure
* Contribute to guest satisfaction at all times by providing high quality services throughout their stay
* Handle any guest complaints and/or remarks; provide a response as soon as possible
* Carry out all operations concerning guest arrival and departure in compliance with internal procedures
* Inform guests about the formalities, any special conditions relating to their stay and the services available
* Handle phone calls
* Apply the procedures of internal audit
* Pass on information as necessary to other departments (floor staff, technical etc.) and to other members of the front desk team
* Ensure that all guest documentation is up-to-date and available
* Make the update of the information
* Handle reservations
Benefits
* Free night stays in our UK hotels and 50% discount in any Accor Restaurant (T&C Applies)
* Discounted hotel rates all over the world in Accor Hotels
* Continuously learn and develop yourself with our Accor Academy
* Support your wellbeing in your professional and personal lives
* Grow your experience anywhere – explore limitless opportunities across 5000 hotels in over 100 countries
* Participate actively in initiatives to build a more inclusive and sustainable world
Qualifications
* Prior experience working with Opera or a related system is preferable
* Fluency in English
* Customer Service skills
* Right to work in the UK (MUST HAVE)
Information on the processing of personal data
When you submit an application to Accor UK Business & Leisure Hotels Limited, trading as AccorInvest UK, the company processes some of your personal data to consider and manage your application.
We may also process data supplied to us by third parties, for example one or more of your former employers or a third‑party supplier of personality questionnaires. Please note that your answers to any questionnaire will not lead to an automated decision.
In our capacity as data controller, we ensure that we comply with all legislation relating to the protection of personal data (in particular the retained EU law version of the General Data Protection Regulation (Regulation (EU) 2016/679) and the Data Protection Act 2018).
Information relating to the processing of candidates' personal data and to the exercise of their rights of access, opposition, rectification and deletion is available in our Employee Privacy Policy.
Our Commitment To Diversity & Inclusion
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent, creating an environment where everyone feels they belong.
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