Job Description
Host/Hostess
Location: London
Hours of work: 40 Hours across 3 Shift Patterns Monday to Friday
Contract Type: Permanent
As a Community Associate, you will be the primary point of contact and the welcoming face of our client, ensuring a consistently positive experience for all members.
Your role will be pivotal in creating a collaborative community environment, fostering relationships, and supporting the growth of our client-provided services.
Job Description
As Community Associate, you will work Monday to Friday with varying hours to accommodate our events schedule, ensuring that the building is fully operational and that processes run smoothly.
Additionally, you'll drive the promotion of service offerings and take direction from the management team to support the community's needs.
In this role, you'll be the first and last point of contact for all visitors, embodying the friendly and professional atmosphere that defines our client's values. Your efforts will help build a vibrant, connected community where members feel welcomed, supported, and inspired.
Key Responsibilities
Create a welcoming and collaborative community environment amongst our members through events and building relationships between members
Ensure that your building is fully operational and processes are running smoothly
Drive growth and promotion of our client provided service offerings
Take direction from the team to support the Community as necessary
Be the first and last point of contact for your building
Cover the front desk during business hours
Greet and check-in member guests
Greet people who come in for tours, track walk-ins, schedule tours, and send confirmation emails encourage visitor NPS completion
Professional and Personal Competencies/Qualifications
A social butterfly and a self-starter who can motivate themselves
Have previous experience in a similar role/co-working environment
Highly independent and can manage projects for timely delivery
Have exceptional organisational and multitasking skills with great attention to detail
Have demonstrated professionalism, accountability, self-awareness, and high social intelligence in previous roles
Are passionate about entrepreneurship and community building
Possess basic computer skills: Microsoft Office
The Company
ISS is a world-leading workplace and facility management company, connecting people and places to make the world work better. Working with customers day by day, side by side, we understand every aspect of the user experience.
Through a unique combination of intelligent solutions, high standards and people who care, to help our customers achieve their purpose, whether it’s hospitals healing patients, businesses producing the next great innovation, or airports bringing passengers home to their families. ISS is committed to doing business the right way, taking its corporate responsibility very seriously. Our passion is people.
We offer you a challenging and exciting career in an organisation with people at its heart. In ISS, everyone has the opportunity to develop, grow and make a difference. #ISSGreatPeople #ISSTalent #PeopleMakePlace
ISS is proud to be a diverse and inclusive employer.
ISS welcomes all applicants regardless of age, disability, gender identity or gender reassignment, marital or civil partnership status, pregnancy or maternity, race (which includes race, colour, nationality, ethnic or national origin and caste) religion or belief, sex, sexual orientation or educational background
Our passion for inclusivity and diversity makes ISS a more creative, productive and happy place to work.