Associate Professional Services Consultant
Join to apply for the Associate Professional Services Consultant role at LexisNexis Risk Solutions.
About the Business: LexisNexis Risk Solutions is the essential partner in the assessment of risk. Within our Business Services vertical, we offer a multitude of solutions focused on helping businesses of all sizes drive higher revenue growth, maximize operational efficiencies, and improve customer experience. Our solutions help our customers solve difficult problems in the areas of Anti‑Money Laundering/Counter Terrorist Financing, Identity Authentication & Verification, Fraud and Credit Risk mitigation and Customer Data Management.
About our Team: As an Associate Professional Services Consultant, you will be part of a team that supports and delivers the onboarding and ongoing customer management of new and existing customers of the RiskNarrative Digital Onboarding & Financial Crime platform. Relying on your product and industry expertise, you will ensure the best experience for our customers whilst delivering projects in a timely manner.
About the Role: You will take new business and dedicated existing clients through the full onboarding process, helping them configure their financial crime strategy and advising them on best practice.
Responsibilities
* Deliver bespoke onboarding requirements for new business customers to the RiskNarrative Digital Onboarding & Financial Crime platform.
* Use your expertise in RiskNarrative’s product suite to provide valuable insight and guidance to customers: presenting, analysing, problem‑solving, training and configuring the RiskNarrative platform.
* Work closely with the Client Director on dedicated customer accounts to offer proactive and excellent customer service.
* Work closely with customers to develop financial crime strategies, configuring the RiskNarrative platform to help customers achieve their objectives.
* Gather client requirements by asking the right questions, documenting details to configure systems while liaising with internal and external stakeholders.
* Support and guide business customers through the full lifecycle of onboarding, meeting timescale requirements.
Requirements
* Experience implementing and configuring bespoke customer SaaS products.
* Knowledge of REST API integration for SaaS platforms, familiar with JSON, XML & Webhooks.
* Financial crime knowledge/experience as an analyst or investigator in areas such as Application Fraud, Transaction Fraud, KYC, AML, Data or Credit.
* Excellent teamwork, verbal and written communication skills; ability to work closely with customers at all levels.
* Ability to handle multiple streams of work simultaneously.
* Show ability to meet deadlines and client performance guarantees while delivering exceptional customer service.
Learn more about the LexisNexis Risk team and how we work here.
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