Job Purpose
To provide support and point of contact for all staff and clients during the on call period.
To plan and organise resulting changes in the work of the care and support workers in the most effective manner, whilst maintaining as much continuity of care for clients as possible.
Ensure that CQC national minimum standards are met.
To ensure that clients are serviced by appropriately trained staff with skills relevant to meet their needs.
To communicate effectively with staff, clients and relevant partner agencies thus maintaining a quality driven service
Key Tasks
1. To answer the telephone and complete call to a satisfactory conclusion. Ensure that all appropriate issue are reported to the Manager or Team Leader.
2. To respond effectively, using Somerset Care policies, to urgent situations e.g. Contacting District nurses, GP and other partner agencies, Vulnerable Adult issues and No Response.
3. To support planning staff in all bases by making suggestions for improvement to rotas to increase their effectiveness.
4. To establish communication channels with community staff where appropriate and attend team meetings periodically during office hours.
5. To ensure that any changes to allocation of work are programmed effectively in a timely fashion always being aware of the need to prioritise Time Critical calls.
6. To establish relationships with the Initial/Rapid Response team and ens...