Overview
Food & Beverage Supervisor at The Alexander Hotel Collection.
Location
Rowhill Grange Hotel & Utopia Spa, Top Dartford Road, Wilington, Dartford, Kent, DA2 7QH
Salary
£26,000 per annum + monthly service charge payment
Benefits
* 4 weeks holiday rising to 5 weeks with service
* 8 Bank holidays
* Free car parking
* Employee uniform
In addition you will benefit from a range of company benefits including:
* Discounted hotel accommodation for yourself and your family at all hotels
* Discounted hair treatments at our two Utopia Spas
* Discount off all food & beverage at all hotels
* Discount of individual treatments booked in our two Utopia Spas
* Discount on retail products in our two Utopia Spas
* Refer a friend staff recruitment scheme
* Anniversary benefits at 1, 3 and 5 years, including paid birthday leave, complimentary overnight stays, complimentary lunch/afternoon tea and service-related holiday
The Place
Rowhill Grange Hotel & Utopia Spa, part of Alexander Hotels, a private collection of quality hotels of distinction just outside London. 4 Silver Star AA, Award winning Utopia Spa, 38-bedroom hotel together with the Clockhouse banqueting suite and Pavilion conference venue all within the grounds of 15 acres of beautiful gardens. The hotel has two restaurants RG’s Fine Dining Restaurant and Elements Brasserie and Bar for more informal dining. In addition our luxurious lounges and outside terraces are ideal for traditional afternoon tea.
Please see our website for a full list of facilities and sample menus.
The Role
Working in RGs Fine Dining Restaurant the Food & Beverage Supervisor will have responsibility for the service of food and beverage to residents, spa guests and local visitors for breakfast, lunch and dinner. Candidates will be working on a shift pattern across 5 days including weekends, working two of the three meal services each day.
We also operate our Elements Brasserie, Bar and Lounge as well as a range of private dining rooms for functions, weddings, celebrations, conferences and other events.
Main Duties
* Ensuring the restaurant is prepared for service
* Meeting and greeting guests
* Taking guest orders
* Effective rostering of employees
* Coaching employees to develop their skills and ensure service standards are met
* Serving food and beverage including alcoholic beverages
* Completing satisfaction checks and action all feedback
* Resolving any service issues
* Presenting bills to guests and taking payment
* Ensuring the restaurant is reset at the end of the shift ready for the next service
* Ensuring work area is clean and tidy before closing
Requirements
* Smart appearance
* Excellent communication skills with a passion for guest service
* Supervisory experience within a quality food service hotel/restaurant required
* Ability to manage and motivate a team of waiters/esses to ensure excellence
* Must have your own transport due to our location and the shift work required for this role
Seniority level
* Mid-Senior level
Employment type
* Full-time
Job function
* Management and Manufacturing
Industries
* Hospitality
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