Overview
Service Desk Analyst required! Salary: £37,000 to £39,000. Location: Bedford. Hours: Monday - Friday 8am - 6pm.
An opportunity has arisen for a Technical Service Desk Analyst to join a friendly, supportive ICT/Technology Department. We are looking for an experienced and highly technical Service Desk Analyst who will be highly motivated, and enthusiastic, with a proven track record in providing an efficient, effective, and professional ICT Service Desk support service. You and your team will be supporting the whole council including Directors, Members and Officers and be the first point of contact for all issues and requests. You will be a senior member of the service desk team and provide high level support of complex solutions for the Council’s Technology environment. Ideally you would have an expert understanding of ITSM tools, especially strong experience of developing Ivanti Neurons for ITSM (Ivanti Service Manager ISM). You will need to have excellent customer service and interpersonal skills, whilst always providing an outstanding service. While we offer a flexible agile working policy, the nature of this support role requires it to be primarily office based.
Responsibilities
* Provide support across the entire council at all levels.
* Offer high level support and guidance on issues related to the council's applications, systems, and hardware, which includes technology from Microsoft, VMware, Citrix, Cisco, and Dell.
* Manage lifecycle management of users, software and assets.
* Production of high-quality knowledge, FAQ's etc.
Qualifications and Skills
* Extensive proven experience as a senior service desk analyst/engineer.
* Strong expertise in ITSM Tools, scripting, and automation.
* Good knowledge of Microsoft 365, etc.
* Highly motivated, enthusiastic, and technically minded.
Apply today!
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