We are recruiting for a Deputy Service Manager to join our team in Derby City. Job Title: Deputy Service Manager Location: Derby City (on-site role) Salary: £35,674.05 per annum Contract type: Full Time, Permanent Hours: 37.5 hours per week This is an opportunity to join Refuge as a Deputy Service Manager to support survivors who have been impacted by domestic abuse. We are recruiting for a Deputy Service Manager who is passionate about supporting survivors who are impacted by domestic abuse. In this role you will provide line management and support to community-based staff who support survivors of domestic abuse across Derby City. This will include providing supervision on complex casework, overseeing operational emergencies and ensuring high standards of casework. The Deputy service manager will join our management team to assist the service manager in the delivery and development of high-quality support to survivors accessing our community-based services in Derby City. In this role you will ensure the smooth running of high-quality service to support survivors of domestic abuse. This will include managing staff teams to ensure effective advocacy is provided to survivors who are at medium/standard risk and their children. A key requirement is to provide personal welfare support and to ensure that survivors are provided with a safe, supportive outreach service Suitable candidates must have proven experience of providing direct emotional and practical support, and of managing case work. In addition, you must have experience of managing and motivating staff, knowledge of domestic abuse issues, experience of providing support to survivors, and experience of working in community-based services As a member of the management team, you will be required to participate in an out-of-hours on call service, on a rota basis, responding to out of hours emergencies. This post is restricted to women due to the nature of the role. The Occupational Requirement under Schedule 9 (part 1) of the Equality Act 2010 applies. Closing Date: 09:00am 2 February 2026 Interview Date: 11 ansd 12 March 2026