Role: Contact Centre Adviser - Commencing 1st October
Location: Bedford College – Cauldwell Street Campus
Salary/Benefits: Salary up to £24,720 per annum (Pro-Rata) DOE and Qualifications, 27 days annual leave plus Bank holidays, People’s pension, Retail and Leisure Discounts, excellent professional and personal development opportunities, accessing college courses.
Hours/Weeks: 25 hours per week
Contract Type: Permanent – Part-Time
About the role:
We are currently seeking a Customer Contact Adviser to join our Customer Services department at The Bedford College Group. This role is to start on 1st October.
As a Contact Adviser, you play an important role in the success of our students through:
1. Customer-Focused Guidance – Deliver accurate, impartial advice on courses and services via phone, email, WhatsApp, and Live Chat, ensuring a professional and welcoming first point of contact for all enquirers.
2. Learner Journey Support – Guide prospective students from enquiry to enrolment, using CRM systems to track interactions, resolve issues, and ensure a smooth, informed experience throughout the process.
3. Knowledge & Process Excellence – Maintain up-to-date knowledge of courses, funding, and internal procedures, contributing to FAQs and ensuring compliance with admissions policies, GDPR, and quality standards.
4. Team Collaboration & Service Delivery – Work flexibly within a rota to ensure full-service coverage, support enrolment and application processing, and help deliver a customer-friendly advice centre experience.
5. Event & Directorate Engagement – Represent the team at recruitment events like Open Days and Discovery Days, and support the wider Marketing, Communications & Student Recruitment Directorate as needed.
About you:
6. Qualifications & Development – Level 3 education (e.g. A-Levels), GCSEs in English and Maths, and a willingness to complete a Level 4 IAG qualification; evidence of ongoing professional development.
7. Customer Service & Administration – Proven experience in customer-facing and administrative roles, managing multiple priorities, meeting deadlines, and maintaining confidentiality and GDPR compliance.
8. Communication & IT Skills – Strong written and verbal communication, excellent grammar, and proficiency in IT systems; able to analyse data and adapt quickly to new tools and processes.
9. Professionalism & Teamwork – Highly motivated, organised, and detail-oriented with a professional appearance and behaviour; able to collaborate effectively and uphold the College’s reputation.
10. Flexibility & Safeguarding – Willing to travel across campuses and work evenings/weekends; committed to safeguarding, equality, and maintaining appropriate boundaries with learners.
For a more detailed breakdown of the job role and the requirements, please see the Job Description attached to this vacancy.
Interviews to be held: 01 July 2025
Successful candidates must also be able to demonstrate alignment to our organisational VISION values:
11. Valuing Teamwork - We are one team who by working together can achieve great things, respecting the opinion and valuing the contribution each of us makes.
12. Improving Continuously - We challenge ourselves to always do better by trying new things, sharing knowledge, reflecting on practice and learning from others.
13. Student Centred - At our heart is always doing what is best for our students. We consider students in all of our decision making to create positive outcomes and memorable experiences for every student.
14. Inclusive - We celebrate differences and diversity, recognising that we can learn from each other.
15. Open and Caring - We care about the wellbeing of our staff, our students, our community and wider society, creating an environment built on trust where we listen, engage with and support each other.
16. Nurturing Education Excellence - We promote educational excellence by delivering programmes that challenge our students to achieve their ambitions.
About The Bedford College Group
The Bedford College Group was formed in 2017 following the merger of Bedford College and Tresham College and is now the largest provider of education in the South East Midlands, with over 15,000 students passing through our doors each year.
Today, the Group is made up of a family of colleges across Bedfordshire and Northamptonshire: Bedford College, Central Bedfordshire College and Tresham College in the towns of Bedford, Dunstable, Leighton Buzzard, Corby, Kettering and Wellingborough; Shuttleworth College, a specialist land-based college; The Bedford Sixth Form, (the only dedicated sixth form in Bedford); The Corby Sixth Form, (opened in September 2023); and the National College for Motorsport alongside Silverstone race circuit. To widen accessibility to education and training, the Group also has community-based Learning Centres in Bedford, Corby and Kettering which offer IT training.
Safeguarding our Students
The Bedford College Group is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. The successful candidate will be subject to thorough vetting process which includes, an enhanced DBS check and satisfactory references.
This post is exempt from the Rehabilitation of Offenders Act 1974. The Rehabilitation of Offenders Act 1974 and the Exceptions Order 1975, provides information about which convictions must be declared during job applications and related exceptions and further information about filtering offences can be found in the DBS filtering guide. The Bedford College Group's policy on Employment of Ex-Offenders is attached to this vacancy.
Candidates who are barred from working with children are reminded it is a criminal offence to apply for this post.