Assistant Showroom Manager, Cheltenham
Unit 5, Haven Works, Tewkesbury Road, Cheltenham, Gloucestershire, GL51 9AA
Remuneration – Up to £32k basic + commission (circa £36k OTE)
About the Role:
We're looking for an experienced, organised, customer-focused Assistant Showroom Manager to join our London Team. In this key role, you'll help lead and support the showroom staff, ensuring every visitor receives expert advice and a seamless, inspiring experience.
If you're passionate about design, thrive in a fast-paced retail environment, and enjoy helping customers bring their projects to life, we'd love to hear from you.
About Us:
At Clay & Rock we pride ourselves on being a market leader in the tile industry, known for sourcing exclusive, on-trend designs that elevate spaces with style and quality. Our passion for excellence extends beyond our exceptional product range; we are equally committed to delivering top-tier customer service that sets us apart. As a trusted partner for designers, traders and homeowners alike, we bring unique design visions to life through our unparalleled tile collections.
Original Style, our parent company, is a renowned U.K manufacturer with nearly 40 years' of experience producing premium, handcrafted tiles that are celebrated for their exceptional quality and timeless appeal.
Key Responsibilities:
· Showroom Management
· Team Leadership
· Client Relationships
· Sales and Business Development
· Customer Experience and Design Services
What We're Looking For:
· Proven experience in a high-end retail showroom or similar customer-facing environment, ideally in the interior design, luxury home goods or related sectors.
· A highly organised individual with the ability to deliver exceptional customer service and resolve issues professionally.
· Demonstrate an ability to manage, mentor and develop a team, with a track record of fostering collaboration and productivity.
· Experience in overseeing day-to-day operations, maintaining visual standards and implementing Company policies and procedures.
· Proven ability to identify, engage, and convert new customers, including investigating potential opportunities, building relationships and successfully guiding them through to order placement.
Working with Us:
When you join our team you're becoming part of a friendly, creative community passionate about design and exceptional customer service. Along with the opportunity to work with stunning products and inspiring customers, we offer:
· Competitive Salary
· Lucrative Commission Scheme
· Company Pension Plan
· Ongoing Training
· Recognition for Long Service
· Employee Discounts
· Death in Service Benefit
· Medicash Healthcare Cashplan
TO APPLY
Applicants should send their CV and a cover letter (including current salary and salary expectations) to Diane Smith, Human Resources Manager, by email to
JOB DESCRIPTION
JOB TITLE: ASSISTANT SHOWROOM MANAGER
DEPARTMENT: RETAIL
REPORTS TO: SHOWROOM MANAGER
LOCATION: CHELTENHAM RETAIL SHOWROOM
Unit 5, Haven Works, Tewkesbury Road, Cheltenham, Gloucestershire, GL51 9AA
PURPOSE OF THE ROLE
Assisting the manager in the day-to-day running of the showroom and the management of the Retail Team. Generate sales through Retail and Trade customers, concentrating on reaching sales targets and increasing profits. Stock control and merchandise along with staff training and to follow Company health and safety policy.
MAIN RESPONSIBILITIES
1. Showroom Management
* Support day-to-day operations of the showroom, ensuring smooth and efficient functioning.
* Maintain impeccable presentation and visual standards to create an inspiring and welcoming space.
* Ensure staff compliance with Company policies, procedures and employment legislation, fostering a positive and productive work environment.
* Assist with organising schedules, delegating tasks, and encourage a proactive approach to customer service.
* Key holder, responsible for opening and closing the showroom.
* Efficiently store paperwork and record data within Company timescales.
* Ensure competent and timely stocktaking/stock management is undertaken.
* Continually learn about new products and ranges and train staff.
* Help the Marketing Team track where footfall has heard of our showroom.
* Control discounts given by the Retail Sales Team.
2. Team Leadership
* Effectively manage the overall performance of the showroom team, including training, mentoring and motivating staff.
* Foster a collaborative and fast-paced environment where the team works together seamlessly.
* Delegate tasks and encourage a proactive approach to customer service.
3. Client Relationships
* Act as a brand ambassador, representing the company and its values.
* Build and maintain strong relationships with clients, including homeowners, designers, and trade professionals.
* Understand each client's vision and desired outcome, offering tailored recommendations to deliver the best possible result from selection to post-sale support.
* Handle client complaints promptly and professionally to ensure customer satisfaction.
4. Sales and Business Development
* Conduct office / site sales visits, provide tailored product recommendations to drive sales growth.
* Become highly knowledgeable about our manufacturing capabilities to confidently sell both standard and bespoke materials tailored to client needs and project specifications.
* Promote the business locally, including networking and engaging with the community.
* Stay aware of market trends and recommend improvements to enhance sales and customer experience.
* Identify opportunities to upsell additional products and services enhancing customer satisfaction and sale performance.
* Support continuous improvement of the sales process by identifying challenges, contributing ideas to enhance customer experience, and ensuring new approaches are effectively implemented and adopted by the team to enhance profitability and client satisfaction.
* Process sales and orders; managing cash, payment systems, and banking in accordance with Company procedures and policies.
5. Customer Experience and Design Services
* Collaborate with the team to create personalised design solutions for clients.
* Ensure a premium level of service is provided, guiding clients through the entire process from selection to post-sale support.
6. Health and Safety
* Endorse and promote a positive and conscious health and safety culture within the Company. Ensure always take reasonable care of their own health and safety and that of others who may be affected by their acts or omissions.
* Ensure compliance with all health and safety, quality and human resource policies and procedures of Original Style.
These are the main functions of the job but the incumbent may be required to carry out other duties as may be reasonably required to meet the demands of the business.
PERSON SPECIFICATION
To succeed in this role required attributes are:
· Proven experience working in high-end retail showrooms or similar customer-facing environment, ideally in interior design, luxury home goods, or related sectors.
· Demonstrate and ability to manage, mentor, and develop a team.
· Ability to deliver exceptional customer service and resolve issues professionally.
· Experience in assisting or overseeing the day-to-day operations, maintaining visual standards, and implementing company policies and procedures.
· Proven ability to identify, engage, and convert new customers, including investigating potential opportunities, building relationships, and successfully guiding them through to order placement.
· Customer-focused, responsible, and reliable.
· Demonstrate and ability to motivate and delegate.
· A good communicator—approachable, articulate, and able to engage effectively with clients and team members.
· Well-presented and confident.
· Knowledgeable about health and safety regulations.
· Decisive and a problem solver.
· Highly organised, numerate, and accurate.
· Computer literate and comfortable using ICT systems for showroom management.
· Capable of implementing decisions and taking instruction where necessary.
· Enthusiastic about change, new ideas, and industry learning.
· Physically capable of lifting products when required.
BACKGROUND INFORMATION ON ORIGINAL STYLE LIMITED
Please refer to the following websites:
Original Style is one of the U.K.'s leading manufacturers, importers and distributors with an extensive portfolio of high quality ceramic, porcelain, glass mosaic and stone tiles. The Company has been producing high quality tiles in our factory in Exeter, Devon, since 1986 and we offer a wide range of products - from contemporary large format wall and floor tiles to hand-finished glazed tiles designed in-house. Tiles are our craft and we are committed to manufacturing using traditional techniques teamed with state of the art technologies. We also source original and innovative tiles for our collections from across the globe, such as our unique glass products and mosaics, enriching our collections for a truly versatile choice. The key to our success is the experience of our highly skilled designers and craftspeople, showroom experts, customer service and all the support functions who make it a priority to ensure customer experience excellence throughout each stage of their journey with us.
With circa 190 employees, 14 tile showrooms and a global network of retailers, Original Style is committed to continuous development as an industry leader. We have recently rebranded the majority of our retail showrooms/stores to Clay & Rock, aiming to provide a premium retail experience. With continuous growth and products available in over 60 countries and over 2,000 retail outlets worldwide there's never been a more exciting time to join Original Style. Your growth is equally important to us – we will support you to reach your full potential and achieve your personal development goals.
Job Types: Full-time, Permanent
Pay: £30,000.00-£32,000.00 per year
Benefits:
* Bereavement leave
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Store discount
Experience:
* retail sales: 4 years (required)
* senior or manager: 1 year (required)
Work Location: In person